Senior Ecommerce Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $95k - $105k / year

⏰ Full Time

🟠 Senior

🛍️ E-commerce

Where this job comes from

Posted on NEAT Method's careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

Logo of NEAT Method

NEAT Method

11 - 50 employees

Founded 2011

👥 B2C

🛍️ eCommerce

🛒 Retail

B2C • eCommerce • Retail

NEAT Method is a professional home organizing company that provides expert in-home organizing services and sells a curated line of storage and organization products through an online shop. They design and install lasting systems for kitchens, pantries, closets, bathrooms, nurseries, offices and other home spaces, publish a book and offer franchise and business-building resources for organizers. NEAT Method operates consumer-facing services and retail/ecommerce sales focused on helping households create sustainable, functional spaces.

📋 Description

• Drive DTC and Trade ecommerce revenue, conversion rate, AOV and customer lifetime value, with accountability for channel performance • Partner with Product on channel revenue forecasting and track pacing against forecasts • Build and run the ecommerce roadmap, prioritizing initiatives by revenue impact • Manage the online promotional calendar and promotion execution • Drive conversion rate optimization across product sales and lead forms • Build and run an ongoing A/B testing and experimentation program • Own and improve the Trade shopping experience • Support evaluation and launch of new sales channels such as TikTok Shop and emerging marketplaces • Build ecommerce processes, documentation and structure as the channel scales • Manage daily website operations, including product and SKU setup, tagging, imagery, product detail pages and collection updates • Own merchandising, including navigation, cross-sells, bundles, sets and featured products • Audit site accuracy and fix broken links and inventory or pricing discrepancies • Improve product and service presentation and the overall customer journey • Own site performance, page speed, Core Web Vitals, mobile experience and accessibility • Execute on-site SEO across product pages, collections and site structure • Serve as day-to-day contact for web development and UX agencies; prioritize tickets, manage scope and budget, and track releases • Help lead a full site re-platform with the development agency • Own the ecommerce app stack and vendor relationships • Create and maintain QA processes, testing protocols and release documentation • Troubleshoot Shopify, Thryv, Basin, Loop and Klaviyo tools and integrations • Ensure accurate and consistent data layers, event tracking and analytics tags across stores • Improve the Franchise Owner shopping experience and manage the owner site experience • Report on sales, conversion, AOV and LTV performance and provide recommendations • Collaborate with marketing, Product, Operations, Supply Chain and CX on launches, merchandising, pricing, inventory and post-purchase experience • Report to the VP of Marketing

🎯 Requirements

• 5–7 years of ecommerce experience, including ownership of channel performance or revenue goals • Shopify required • Shopify Plus preferred • Experience managing a site with multiple functions or audiences, and setting priorities between them using data • Experience managing outside development, UX or SEO agencies • Hands-on experience with A/B testing and conversion rate optimization • Comfortable seamlessly moving between strategy and execution • Strong project management and organizational skills; able to juggle multiple timelines and stakeholders • Keen eye for detail with proven ability to execute accurately and efficiently • Experience in a fast-paced or high-growth environment is preferred • Re-platform or migration experience • Experience with headless site structure • Basic HTML/CSS for light troubleshooting • Familiarity with Polar, GA4 or similar analytics tools • Experience with Trade, wholesale or B2B ecommerce • Experience launching on TikTok Shop or other social commerce channels

🏖️ Benefits

• Annual performance bonus based on company and individual results • Medical insurance • Dental insurance • Vision insurance • 401(k) with company match • Paid time off • Paid holidays • Flexible remote work • Employee discount on NEAT products

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