GDS Expert – Travel Consultant

🔥 1 minute ago

🌐 United States, Canada – Remote

infoinfo

💵 $39.2k - $72.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

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Logo of American Express Global Business Travel

American Express Global Business Travel

10,000+ employees

Founded 2014

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

📋 Description

• Advise and arrange travel for corporate business customers, including individuals and groups • Analyze and research travel options • Proactively anticipate traveler needs and sell additional services • Arrange and book domestic and international business travel across air, road, rail, and accommodations • Use the Amadeus Global Distribution System (GDS) • Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements • Use positive telephone service techniques • Act on special customer requests • Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels

🎯 Requirements

• Proven track record as a Travel Counselor with strong industry knowledge • Expert-level proficiency in GDS systems (AMADEUS) • Demonstrated expertise in both domestic and international travel bookings • Excellent written and verbal communication skills • Meticulous attention to detail in booking and documentation processes • Strong commitment to data security and confidentiality in handling traveler information • Proactive problem-solving skills • Team player with openness to feedback and continuous improvement • Flexibility to work afternoon shifts, weekends, and holidays • Preparedness to work in a 24/7 operation

🏖️ Benefits

• Flexible benefits tailored to each country • Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources • Travel perks and weekly deals from major travel providers on flights, hotels, cruises, and car rentals • Access to over 20,000 courses on the learning platform • Leadership courses • New job openings available to internal candidates first • Global Inclusion Groups • Reasonable accommodation for qualified individuals with disabilities

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