Senior Functional Consultant – D365 CE

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $90k - $160k / year

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 0%

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MCA Connect

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Private Equity Round on 2020-07

Healthcare • Logistics • Consulting

MCA Connect is a leader in IT services and consulting, specializing in Microsoft Cloud industry solutions aimed at unlocking innovation and providing actionable business insights for manufacturers. With over 20 years of industry expertise, the company focuses on helping manufacturers navigate unique challenges through strategic solutions and innovation. MCA Connect offers services in manufacturing strategy, connected applications, platform management, and manufacturing intelligence, leveraging tools such as Microsoft Dynamics 365 and Azure to support clients in their digital transformation journeys.

📋 Description

• Manage functional support and enhancement work for multiple client environments • Monitor and triage support cases, investigate functional issues, document findings, coordinate next steps, and drive cases through resolution • Lead requirements and solution-design discussions for post-go-live enhancements • Configure and support Dynamics 365 CE and Power Platform capabilities, including model-driven apps, Dataverse, forms, dashboards, business rules, business process flows, queues, routing, security roles, and Power Automate workflows • Support Sales, Customer Service, Field Service, Customer Insights, Power Pages, and related CE/CX capabilities • Evaluate standard functionality versus configuration or customization and identify risks related to scope, data, security, integrations, adoption, and business process design • Prepare and maintain functional design documents, process flows, configuration workbooks, user stories, test scripts, training materials, release notes, and knowledge-transfer documentation • Maintain traceability from client requests and support cases through requirements, design, configuration, testing, approvals, deployment, and closure • Plan and facilitate functional testing, regression testing, UAT, defect triage, release readiness, deployment validation, and post-release support • Guide clients through Microsoft release waves and upgrade cycles • Partner with technical consultants and architects on integrations, data migration, reporting, security, application lifecycle management, and custom extensions • Lead small projects and enhancement initiatives using Agile delivery practices; manage scope, schedule, budget, risks, dependencies, and deliverables • Delegate tasks to junior or offshore resources, review deliverables, and support team development • Build trusted client relationships through responsive communication, practical recommendations, status reporting, and follow-through • Follow MCA Connect standards and methodologies, optimize utilization, and pursue annual training and certification goals

🎯 Requirements

• 5+ years of experience implementing, configuring, or supporting Microsoft Dynamics 365 CE, including Sales, Customer Service, Field Service, Customer Insights, or comparable CRM platforms • Demonstrated experience supporting production or post-go-live environments, including case triage, root-cause analysis, enhancement delivery, release support, and client communication • Hands-on experience configuring Dataverse and model-driven applications, including tables, forms, views, dashboards, business rules, business process flows, security, queues, and routing • Working knowledge of Power Automate, Power Pages, Microsoft 365 integration, dashboards, reporting, and user security concepts • Experience gathering requirements and translating business needs into user stories, acceptance criteria, functional designs, configuration decisions, test scenarios, and adoption materials • Understanding of solution management and application lifecycle management across development, test, and production environments • Strong troubleshooting, analytical, documentation, facilitation, and client-facing communication skills • Ability to manage competing priorities across multiple clients, work independently, communicate status and risk clearly, and deliver work on time and within assigned budgets • Understanding of Agile delivery, backlog refinement, sprint demonstrations, test management, release readiness, training, and change/adoption fundamentals • Experience building or supporting Canvas Apps and Power Pages solutions with Dataverse as a primary data source • Experience with Azure DevOps or comparable tools for backlog, test, defect, and release management • Experience supporting integrations between Dynamics 365 CE and Dynamics 365 Finance & Operations, including familiarity with Dual-write • Working knowledge of Power BI, Copilot, embedded intelligence, and automation capabilities • Experience in a consulting or managed services environment supporting multiple clients • Relevant Microsoft certifications such as PL-200, MB-280, MB-230, MB-240, PL-600, or current role-aligned equivalents are preferred

🏖️ Benefits

• Bonus structures • Unlimited Paid Time Off (UPTO) • 401k Plan with Company Matching Contribution • Monthly Stipend for Home Office Expenses • Subsidized Medical, Dental and Vision Coverage • Health Savings and Flexible Spending Accounts • Company Paid Life and Disability Insurance • Training, Certification and Continuing Education Support • Opportunities for personal and professional growth