Global Servicing – Travel Consultant

🕒 September 17

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $39.2k - $72.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 5%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Express Global Business Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2014

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

📋 Description

• Advise and arrange travel for corporate business customers in the US, Canadian, UK, and Australian markets • Analyze and research travel options and proactively anticipate traveler needs to sell additional services • Arrange and book domestic and international business travel of varying complexity, including air, road, rail, and accommodations • Use Sabre as the Global Distribution System • Ensure compliance with customer travel policies, service provider policies, and regulatory requirements • Use positive telephone service techniques and act on special customer requests • Prevent fraudulent callers from booking trips after hours by following security protocols • Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels

🎯 Requirements

• A minimum of 2 years’ corporate travel experience • A minimum of 2 years’ Native GDS Expertise in Sabre • Excellent verbal and written communication skills • Excellent customer service skills in a travel environment • Strong time management and organizational skills, including multitasking and prioritizing workload • Fares and ticketing knowledge, including RTW and complex fares • Knowledge of products including car service, hotels, and rail • Domestic and international destination/geographical knowledge • Up-to-date knowledge of international travel notifications and guidelines according to government/client rulings • Demonstrated understanding of the relevant customer base • Ability to adapt communication style to the audience and communicate confidently and accurately • Ability to lead the traveler or travel booker to desired outcomes • Ability to adapt to change • Ability to work across teams and departments • Flexibility to work shifts between 6:00 a.m. and 11:30 p.m. EST, Monday through Sunday

🏖️ Benefits

• Flexible benefits tailored to each country • Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources to support the employee and immediate family • Travel perks and weekly deals from major travel providers on flights, hotels, cruises, and car rentals • Access to over 20,000 courses on the learning platform • Leadership courses • New job openings available to internal candidates first • Global Inclusion Groups • Reasonable accommodation for qualified individuals with disabilities

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