
10,000+ employees
Founded 1927
🛡️ Insurance
💸 Finance
👥 B2C
Insurance • Finance • B2C
American Family Insurance is a leading insurance company offering a range of personal insurance products including home, auto, life, and umbrella insurance. With a focus on customer satisfaction, American Family Insurance is trusted by over 12 million customers and has earned high ratings for its digital insurance shopping experience. The company emphasizes the convenience of managing insurance through its MyAmFam app, allowing customers to pay bills, file claims, and access policy information easily. The company also offers significant discounts for bundling multiple insurance products. American Family Insurance is headquartered in Madison, Wisconsin, and is committed to customer service, corporate responsibility, and community involvement.
🔥 15 minutes ago
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10,000+ employees
Founded 1927
🛡️ Insurance
💸 Finance
👥 B2C
Insurance • Finance • B2C
American Family Insurance is a leading insurance company offering a range of personal insurance products including home, auto, life, and umbrella insurance. With a focus on customer satisfaction, American Family Insurance is trusted by over 12 million customers and has earned high ratings for its digital insurance shopping experience. The company emphasizes the convenience of managing insurance through its MyAmFam app, allowing customers to pay bills, file claims, and access policy information easily. The company also offers significant discounts for bundling multiple insurance products. American Family Insurance is headquartered in Madison, Wisconsin, and is committed to customer service, corporate responsibility, and community involvement.
• Investigate low to moderately complex insurance fraud activity involving multi-line claims • Evaluate investigation assignments to ensure intervention is warranted • Identify evidentiary leads and use investigative techniques to acquire relevant evidence and resolve fraud concerns • Produce work products that can withstand scrutiny of the courts/legal system • Communicate with internal and external business partners regarding investigations and insurance fraud matters • Develop and maintain contacts with public agencies and other sources concerning insurance fraud issues and investigations • Act as a liaison between the company, police and fire officials • Develop and maintain relationships with internal and external business partners as a subject matter expert contributing to insurance fraud detection • Develop and deliver insurance fraud awareness training to internal and external business partners • Build and maintain a meaningful industry social network • Assist special investigations leadership in promoting fraud awareness and detection
• Demonstrated experience providing customer-driven solutions, support or service • Demonstrated experience performing investigations, including developing evidentiary leads, interviewing investigative subjects and witnesses, and performing internet and informational databases research including extraction and analysis • Demonstrated organizational skills to effectively manage assignments and workload • Demonstrated communication skills to clearly, concisely and accurately articulate intended message • Demonstrated presentation skills • Basic experience using Microsoft Office products • Demonstrated understanding of evidence, including types and rules of evidence • Demonstrated experience working independently with minimal supervision • Extensive analytical and problem-solving skills; logical and sequential thinker • Valid driver's license required plus an acceptable driving record • Ability to travel up to 10% • Successful applicable background checks • Signing a non-disclosure agreement for proprietary information, trade secrets, and inventions • Sponsorship will not be considered unless specified in the posting
• Relocation support for eligible candidates • Comprehensive medical, dental, vision and wellbeing benefits • Competitive 401(k) contribution • Pension plan • Annual incentive • 9 paid holidays • Paid time off program (23 days accrued annually for full-time employees) • Student loan repayment program • Paid-family leave • New Employee Orientation during the first week, held in person or virtually
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