Director, Respiratory Patient Experience – Access

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $199.4k - $269.8k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Amgen

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

💰 $28.5G Post-IPO Debt on 2022-12

Healthcare • Biotechnology • Pharmaceuticals

Amgen is a global leader in biotechnology, focusing on the development and commercialization of innovative medicines made from living cells. The company aims to treat serious illnesses, often targeting diseases with limited therapeutic options. Amgen emphasizes scientific innovation and is committed to ethical research, patient safety, and environmental sustainability. It actively engages in clinical trials and is known for its contributions to the fields of cancer treatment and obesity management among others.

📋 Description

• Lead the patient experience strategy for the respiratory portfolio, connecting brand priorities with access and reimbursement capabilities • Serve as the respiratory Patient Experience Lead and primary PAR interface to the brand team • Own post-script journey effectiveness and prioritization • Integrate PAR and cross-functional partners around the patient and provider journey • Lead patient experience and access marketing strategy with brand partners • Design future-state patient and HCP journeys and define service model requirements • Lead the Tezspire Patient Journey working team • Chair the monthly Portfolio Journey Council and manage its agenda, performance reviews, improvement pipeline, follow-up, and accountabilities • Govern intake and prioritization of portfolio requests and develop investment recommendations • Use patient, caregiver, provider, field, payer, competitive, and operational insights to identify unmet needs and journey friction • Define journey objectives, scorecard measures, and performance narratives; deliver QBRs and executive updates • Translate portfolio needs into capability roadmaps and service requirements • Shape access and reimbursement messages, materials, resources, and training needs for HCP and patient audiences • Lead, coach, and develop the Patient Experience team supporting the portfolio

🎯 Requirements

• Doctorate degree and 4 years of relevant experience OR Master’s degree and 8 years of relevant experience OR Bachelor’s degree and 10 years of relevant experience • At least 4 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources • Experience in patient access, access marketing, patient support, market access, brand marketing, or a related healthcare field • Experience developing patient support strategies and improving patient or HCP experiences across complex access journeys • Demonstrated ability to lead portfolio strategy, dynamic planning, or cross-functional initiatives in a matrixed organization • Understanding of US payer dynamics, reimbursement, patient access barriers, and patient support capabilities and services • Experience using patient, customer, market, and operational insights to set priorities, define outcomes, and recommend action • Experience establishing performance measures and translating results into executive insights, recommendations, QBRs, or business reviews • Experience leading, coaching, and developing teams; able to influence senior leaders and partners without direct authority • Strong communication, facilitation, presentation, strategic thinking, and change leadership skills • Ability to balance patient and provider needs, brand priorities, and enterprise considerations

🏖️ Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions • Group medical, dental and vision coverage • Life and disability insurance • Flexible spending accounts • A discretionary annual bonus program • Stock-based long-term incentives • Award-winning time-off plans • Flexible work models where possible • Career development opportunities • Work/life balance • Financial plans with opportunities to save towards retirement or other goals