Success Operations Engineer

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Amira Learning

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

💰 $20M Venture Round - Amira Learning on 2022-04

Education • Artificial Intelligence • SaaS

Amira Learning is an education technology company that develops an AI-driven reading tutor and assessment platform for young learners. Its product uses speech recognition and automated scoring to provide individualized practice, real-time feedback, and actionable reading analytics for teachers and schools, helping improve early literacy outcomes.

📋 Description

• Administer and optimize the ChurnZero platform, including configuration, user management, integrations, governance, segmentation, play creation, and data hygiene • Set up AI agents and build personalized automated communication across multiple channels • Design, build, and maintain automated customer journeys, plays, alerts, workflows, fail-safes, and quality checks • Partner with Customer Success and IT to translate strategic priorities into automation workflows • Create dashboards and reporting infrastructure for customer health, engagement, retention, teacher activation, and student utilization • Write SQL queries to extract, transform, and analyze customer data • Develop predictive analytics and early warning systems for churn risk • Build and deploy AI agents and AI-powered content workflows for customer communications • Create prompt templates and guardrails for accurate, on-brand AI communications • Connect AI tools with customer data platforms and communication channels through APIs • Collaborate with Scaled Success on automation strategy and customer needs • Provide technical consultation on automation initiatives • Train team members on automation tools and data dashboards • Document processes, create user guides, and contribute to service-tier, segmentation, and engagement-model planning

🎯 Requirements

• 5+ years of experience in customer success operations, marketing operations, or similar technical operations role • Expert-level knowledge of ChurnZero, including play creation, segmentation, and reporting • Strong proficiency with email automation and customer communication workflows • Demonstrated ability to write and optimize SQL queries for data extraction and analysis • Experience working with APIs and building integrations using Zapier, Make, Workato, or custom API connections • Proven track record of building automated workflows that drive measurable business outcomes • Strong analytical skills with ability to translate data into actionable insights • Self-directed work style with ability to manage multiple priorities and projects simultaneously • Familiarity with HTML and other front-end technologies • Preferred: Experience with AI communication automation tools, Salesforce and CRM data models, education technology or B2B SaaS customer success, Python or other scripting languages, Tableau/Looker/PowerBI, customer success metrics and methodologies, and scaled or tech-touch customer success models

🏖️ Benefits

• Medical, dental, and vision benefits • 401(k) with company matching • Flexible time off • Stock option ownership • Cutting-edge work • The opportunity to help children around the world reach their full potential • Mission-driven work supporting literacy development for PreK-7 students • Technical innovation working at the forefront of AI-enabled customer success • Strategic impact directly influencing revenue and service to millions of students • Growth opportunity to build and scale automation infrastructure • Collaborative culture with a small, focused team

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