Partner Operations Manager

🔥 12 minutes ago

🌽 Illinois, New York, +3 more states – Remote

🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Ammortal

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Ammortal is a company that makes the Ammortal Chamber, a full-body, integrated wellness hardware system combining more than ten non-invasive modalities (including multi-wave PEMF/PEF, red & NIR photobiomodulation, vibro-acoustics, guided breathwork/audio journeys, molecular hydrogen delivery, and supplemental oxygen/ozone). Their product is designed for clinics, wellness centers, and performance-focused users to deliver rapid recovery, relaxation, and cognitive/energetic optimization in 15–60 minute sessions. Ammortal sells heavy, on-site-installed chambers to professional customers (clinic and athlete markets), provides technical specifications and financing, and positions the device as a scientifically-informed, aesthetic, boutique wellness solution rather than an FDA-regulated medical treatment.

📋 Description

• Pick up every deal automatically at commitment • Verify orders, configurations, and payment terms against what was sold • Carry purchase agreement revisions through Legal to signature • Run partner kickoffs with Sales and the Partner Success Manager • Enforce approved pricing and promotions • Own site readiness for electrical, clearance, floor load, access, and freight requirements • Coordinate prerequisites, crew availability, and delivery windows with Operations and Field Service • Own customer-facing dates through installation and onsite training • Run the Install Readiness Gate and hold dates until requirements are met • Coordinate installation-day logistics with partners • Complete commercial closeout with Finance, including payment reconciliation, invoicing, HubSpot asset capture, warranty registration, and filed sign-offs • Track payment milestones and escalate late payments to Finance • Confirm onboarding completion and hand off accounts to Partner Success • Own and improve the fulfillment pipeline in HubSpot with RevOps • Maintain the fulfillment checklist and runbook • Report on cycle time, gate holds, rework, and on-time installations • Run a regular process-improvement cadence and communicate fulfillment capabilities to Sales • Partner with Ammortal's AI team on fulfillment tooling

🎯 Requirements

• Working fluency in a CRM as a system of record: stages, required fields, task automation, and pipeline reporting • Daily use of AI as a force multiplier, such as checklist scoring, redline review, partner communication drafting, and catching missed handoffs • 4+ years in operations, fulfillment, project coordination, or post-sale delivery, including work tied to fixed install or delivery dates • Ownership of a cross-functional process led through influence rather than direct authority • Comfort holding a date and communicating that a confirmed date is not going out yet • Clear written communication and discipline to document decisions where others can find them • HubSpot experience preferred • Asana or a similar cross-department project management system preferred • Experience in physical product, capital equipment, commercial fitness, hospitality, or wellness preferred • Experience building an SOP or runbook from scratch and getting others to use it preferred

🏖️ Benefits

• 80% health, dental, vision covered • 25,000 equity options vesting over 4 years, with a 1-year cliff • Remote work, US-based