Product Support Specialist

Job not on LinkedIn

🕒 April 1

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Amplemarket

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

💰 $12M Series A on 2022-04

Artificial Intelligence • B2B • SaaS

Amplemarket is an AI-powered sales platform that enhances the sales process for businesses by providing data intelligence and multichannel engagement solutions. It helps sales teams maximize productivity and efficiency with AI-driven insights, lead generation, and automated engagement tools. Amplemarket's solutions cater to sales professionals, enabling them to save time on research, optimize lead conversion, and improve deliverability rates. Its platform integrates various functionalities such as LinkedIn prospecting, data enrichment, email validation, and competitive intelligence, making it a comprehensive tool for sales enablement.

📋 Description

• Serve as the main point of contact for users through email, chat, and occasional video calls, resolving technical and product-related questions • Troubleshoot and guide customers through product workflows to maximize platform value • Collaborate with Product, Engineering, and Customer Success by reporting recurring issues, sharing customer insights, and helping prioritize improvements • Build and optimize support processes, internal playbooks, and customer-facing documentation • Identify trends in customer queries and suggest proactive solutions to reduce incoming tickets and improve user experience • Develop deep product knowledge and explain complex features in accessible, customer-friendly language • Support new feature rollouts by reviewing release notes, testing, and preparing communication or documentation updates

🎯 Requirements

• Hands-on experience in a customer-facing or support capacity, such as Customer Support Representative, Technical Support Specialist, or Customer Success Associate • Comfortable using customer communication tools such as ticketing systems, CRM applications, or remote support tools (Zendesk, HubSpot, Pylon, or similar) • Ability to investigate and troubleshoot product or technical issues, take ownership of resolution, and escalate when necessary • Initiative, problem-solving ability, and follow-through until customers are fully satisfied • Clear written and verbal communication, adapting tone to varied audiences • Ability to thrive in fast-paced and collaborative environments and eagerness to learn and grow with a high-growth SaaS company • Located in LATAM or the US and able to comfortably work within US time zones

🏖️ Benefits

• Nice work environment • Competitive Salary • Health Insurance • Stock Options • Annual Company Trip in a secret location