Mindo Small Business Solutions
51 - 200 employees
🤝 B2B
🛍️ eCommerce
☁️ SaaS
B2B • eCommerce • SaaS
Mindo Small Business Solutions is a company that offers a comprehensive range of online services to support small businesses in achieving long-term success. The company specializes in web solutions by building comprehensive websites and developing innovative features for growth. Additionally, Mindo provides data and customer service solutions through trained teams to maintain company databases and offer 24/7 customer support. Their accounting and finance solutions handle payments, invoices, and financial tracking to streamline business operations. Mindo is committed to fostering optimal company culture and environment, setting them apart from other companies. With operations in Indonesia, Malaysia, and Vietnam, Mindo Small Business Solutions leverages its network and knowledge to create workspaces built for excellence.
Customer Service
🕒 April 1
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Mindo Small Business Solutions
51 - 200 employees
🤝 B2B
🛍️ eCommerce
☁️ SaaS
B2B • eCommerce • SaaS
Mindo Small Business Solutions is a company that offers a comprehensive range of online services to support small businesses in achieving long-term success. The company specializes in web solutions by building comprehensive websites and developing innovative features for growth. Additionally, Mindo provides data and customer service solutions through trained teams to maintain company databases and offer 24/7 customer support. Their accounting and finance solutions handle payments, invoices, and financial tracking to streamline business operations. Mindo is committed to fostering optimal company culture and environment, setting them apart from other companies. With operations in Indonesia, Malaysia, and Vietnam, Mindo Small Business Solutions leverages its network and knowledge to create workspaces built for excellence.
📋 Description
• Responding to emails and live chats originating from overseas customers • Initiate a phone call with overseas customers • Be in charge of helping guests with their vacation rental reservations and helping to ensure they have a great vacation rental experience from the time they search for the perfect property until they check out • Handling and resolving customer complaints • Communicating and coordinating with colleagues and internal departments
🎯 Requirements
• Must have excellent written and verbal English communication skills • Fast and accurate typing • Create grammatically correct responses without any spelling errors • Have a good problem analysis and problem-solving skills • Fluently English Speaking with no accent • Comfortable using computers • Fast learner on new software • Preferably have experience with customer service/call center/banking/telesales/online shopping/insurance/logistic/hospitality and tourism industry (exposure to international clients would be an advantage) • Can successfully communicate with the customer to gather information and learn about their needs and expectations • Hard Worker, patient, highly responsible, punctual, honest, professional, able to work under pressure • Applicants must be willing to work 24 hours shifting system
🏖️ Benefits
• Excellent working environment • Covid protocol in the workplace • Laptops and PCs provided
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