Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Amplify

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

📚 Education

☁️ SaaS

💰 Series C - Amplify Education on 2023-05

Education • SaaS

Amplify is a K–12 educational technology and curriculum company that builds next-generation, research-aligned curricula, assessments, and instructional tools for literacy, math, and science. Their offerings include core curricula (Amplify CKLA, Amplify ELA, Amplify Science), assessment and intervention products (mCLASS, Boost Reading, Boost Math), and digital/math resources (Amplify Desmos Math), plus tutoring and teacher professional learning resources. Amplify emphasizes the Science of Reading, provides an integrated digital platform for districts and teachers, and serves thousands of school districts and millions of students and teachers worldwide.

📋 Description

• Serve as the primary point of contact for Amplify customers • Own the customer journey through the entire lifecycle, from launch through post-sale • Manage account relationships, onboarding, implementations, and ongoing customer support • Drive retention, expansion, account growth, and renewal across a defined book of business • Develop and execute success plans aligned with customer goals • Partner with district leaders to define and measure curriculum objectives and multi-year student achievement strategies • Execute implementation project plans, including complex multi-stream district deployments • Work with district and school personnel to define priorities and ensure launch readiness • Identify risks and launch blockers, alert stakeholders, and implement solutions or workarounds • Use project tracking tools and maintain project status visibility • Coordinate Professional Learning plans and involve product specialists as needed • Analyze account data and usage trends to measure curriculum impact and develop actionable insights • Share impact reviews with customers and internal stakeholders • Review customer contracts, support renewal efforts, identify upselling opportunities, and contribute to business growth • Monitor customer engagement health and drive corrective action plans • Partner with internal teams to resolve customer issues and align on initiatives • Maintain expertise across Amplify’s product suite, especially Literacy and/or STEM • Determine issue priority and coordinate timely resolution updates

🎯 Requirements

• Bachelor’s Degree or related work experience • 2+ years of experience in Account Management or Customer Success • Excellent verbal, written, and presentation skills • Ability to create district reports and meeting minutes • Strong organizational skills with the ability to manage multiple projects in a fast-paced environment • Proven track record in handling customer escalations and fostering positive resolutions • Ability to engage and influence stakeholders at all executive levels • Strong strategic thinking and project management skills • Ability to drive results independently • Resourcefulness and independent problem-solving ability • Comfort operating under ambiguity • Candidates located in Mountain or Pacific time zones • Ability to travel 10% • Experience in education, school/district leadership, or educational publishing/technology • Background in Elementary Literacy and/or STEM; experience teaching or using Amplify products • Experience with Salesforce, Gainsight, and Google Suite

🏖️ Benefits

• 401(k) plan • Competitive health insurance • Mental health options • Basic life insurance • Paid time off • Parental leave • Access to best-in-class development programs • Remote work arrangement • 10% travel required