Client Success Manager

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Electrosonic

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1964

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Electrosonic is an award-winning audiovisual (AV) and technology services company that designs, engineers, installs, and supports large-scale AV systems and immersive media experiences worldwide. Founded as an AV industry pioneer, Electrosonic provides end-to-end services—consulting, design, build, fabrication, integration, and managed support—for projects such as museums, airports, theme parks, resorts, branded environments, and corporate experience centers. The company specializes in video walls, digital signage, projection, interactive technologies, audio systems, media servers, signal distribution, and control systems, delivering customized AV solutions across 44 countries.

📋 Description

• Serve as the primary post-sales contact for AV clients, ensuring smooth onboarding and ongoing support • Develop success plans tailored to client goals and AV environments • Monitor service delivery and escalate issues to ensure timely resolution • Conduct regular business reviews and performance check-ins with clients • Collaborate with Field Services, Support, and Sales to align on client needs • Manage contract deliverables to ensure compliance with scope, timelines, and SLAs • Identify potential contract gaps, delays, or non-compliance and initiate mitigation plans • Identify upsell and cross-sell opportunities based on client usage and feedback • Advocate for clients internally to improve service offerings and product features • Track and report client health metrics and satisfaction scores • Maintain accurate documentation of client interactions and success plans

🎯 Requirements

• 3–5 years in AV services, customer success, or account management • Strong understanding of AV technologies and service delivery models • Excellent communication, relationship-building, and problem-solving skills • Experience with CRM and customer success platforms • CTS or PMP certification is a plus

🏖️ Benefits

• Hybrid work environment, dependent on position • Medical benefits • Dental benefits • Vision benefits • Life and disability benefits • Wellness discount programs • 401k • Paid parental leave after 1 year of service • 12 company-paid holidays • 3 weeks of paid time off • Continuous learning and knowledge sharing • Career growth support