Customer Success Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Nobi

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🏭 Manufacturing

🤖 Artificial Intelligence

💰 $14.5M Series unknown on 2022-02

Healthcare • Manufacturing • Artificial Intelligence

Nobi is a Belgian agetech scale-up that develops a stylish smart light combining optical care sensors and artificial intelligence to detect and help prevent falls among older adults. Its product supports independent living for seniors and assists caregivers in care facilities by automating repetitive tasks and summarizing key care parameters, improving safety and operational efficiency.

📋 Description

• Own the customer relationship at individual community and regional/operator levels • Monitor account health, product adoption, and usage trends proactively • Drive value realization and identify risks before renewal impact • Partner with Implementation on smooth go-live handoffs • Coordinate with Support on account escalations and issue resolution • Identify and support renewal and expansion opportunities with Sales • Conduct regular business reviews with key accounts and regional stakeholders • Share usage insights and reinforce the value of the Nobi platform • Gather and relay customer feedback to Product, Support, and Implementation • Manage concurrent customer relationships across multiple accounts, operators, and lifecycle stages • Grow into larger, more strategic operator relationships over time

🎯 Requirements

• 5+ years of customer success, account management, or customer-facing experience • Strong preference for senior living experience from the operator side and/or Customer Success experience at a rapidly scaling, venture-backed technology company • Experience managing a portfolio of concurrent customer accounts and relationships • Evidenced history of building and maintaining successful, long-term customer relationships • Strong communication and stakeholder-management skills; comfortable presenting to both frontline staff and senior stakeholders • Ability to explain technical concepts clearly, build trust quickly, and adapt communication style to the audience • Comfort working cross-functionally with Implementation, Support, and Sales teams • Ability to prioritize and self-manage time across a portfolio of accounts with competing needs • Willingness and ability to travel up to 20% of the time to customer sites across the US • Self-motivated and effective working in a fully remote, distributed team • Understanding and experience with HIPAA compliance

🏖️ Benefits

• A full benefits package, including retirement savings, medical, dental, and vision insurance, life insurance, and Short- and Long-Term Disability coverage • A paid time off package • Fully remote position • Occasional travel to customer sites across the US • Opportunity to be part of a growing, mission-driven AgeTech company helping build safer, more independent lives for older adults