Customer Success Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $112.5k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Elite Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚖️ Legal

💼 Consulting

🏥 Healthcare

Legal • Consulting • Healthcare

Elite Technology is a company specializing in financial solutions for law firms globally. With over 70 years of experience, Elite offers a range of products designed to boost operational efficiency, increase profitability, and provide strategic visibility. Their innovative solutions, like the cloud-native SaaS product 3E and the electronic billing system eBillingHub, streamline finance and accounting operations in law firms, enhancing billing, invoicing, and financial reporting. Elite's tools enable law firm leaders to make informed business decisions and effectively manage their firms.

📋 Description

• Proactively engage customers to drive product adoption and value realization • Develop and maintain long-term customer relationships to drive satisfaction, renewals, and expansion • Address customer needs and concerns, maintain retention, and identify at-risk accounts for early intervention • Deliver customized training programs, webinars, and "power hour" sessions • Regularly check in with customers, provide updates, gather feedback, and offer solutions • Collaborate with Sales, Services, and Support teams to share customer insights, optimize service delivery, and drive growth opportunities • Perform other duties as assigned to support departmental and company objectives

🎯 Requirements

• Bachelor's Degree or equivalent education and experience • 3–5 years of experience in customer success, account management, or a related field • 2+ years of experience with legal technology (legal tech) or finance technology (fintech) • Experience in customer success, account management, or a related field in SaaS, enterprise technology, or B2B sectors • Proven track record of managing and driving the success of large, complex accounts with multi-level stakeholders • Experience delivering advanced customer education and enablement programs, including onboarding, ongoing training, and strategic and tactical workshops • Understanding of customer success metrics and ability to leverage data to inform strategy and achieve retention, expansion, and upsell outcomes • Expertise in risk management and proactive churn mitigation • Experience collaborating with Sales, Product, and Engineering teams • Experience influencing C-suite executives and key decision-makers • Deep proficiency in customer success software such as Salesforce and Gainsight, and other analytics tools • Ability to travel up to 10–25% as business needs require • Sedentary: primarily desk/computer work • Must be legally authorized to work in the United States • Elite does not provide employment sponsorship for this position

🏖️ Benefits

• Competitive Compensation Package ($112,500-$125,000 base salary + variable component) • Comprehensive Healthcare Coverage (Health, Dental, Vision) • Retirement Savings Plan with an Employer Contribution • Professional Development Opportunities • Time Off • Wellness Initiatives • Employee Assistance Program • Generous Global Parental Leave • Calm, free premium subscription • Employee Discount Program • Flexible work model • Flexible remote approach