Scaled Customer Success Manager – Ads

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $85k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Helium 10

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🛍️ eCommerce

☁️ SaaS

📣 Marketing

eCommerce • SaaS • Marketing

Helium 10 is an all-in-one software platform designed to help Amazon and Walmart sellers optimize their e-commerce businesses. It provides a suite of over 30 tools to enhance product research, keyword discovery, listing optimization, and advertising strategies. Helium 10 enables sellers to make data-driven decisions, automate time-consuming tasks, manage inventory, and maximize profits. The platform is suitable for both new sellers and established businesses, offering insights and analytics to ensure a profitable e-commerce venture.

📋 Description

• Build and manage digital and 1:Many Customer Success strategies for customers using Helium 10 Ads and Amazon Seller Central advertising solutions • Manage a broad customer portfolio through playbooks, content delivery, metrics, and automation • Maintain and grow a small book of direct customer relationships • Diagnose and solve retention and expansion challenges across onboarding, adoption, renewal, and expansion • Become an expert on Helium 10 Ads and Amazon Seller Central advertising tools • Build scaled engagement strategies that improve advertising ROI and customer success • Conduct quarterly business reviews and identify expansion opportunities within the ads product suite • Familiarize yourself with Helium 10 products and position advertising as a core growth lever • Scale awareness and adoption of new advertising features, campaign types, and optimization capabilities • Analyze customer data, ad performance, spend patterns, and campaign outcomes • Create targeted engagement campaigns across customers’ advertising journeys • Exercise independent judgment on retention and expansion strategy across the ads portfolio • Evaluate and improve the self-serve ads experience using customer feedback and usage data • Partner with product teams to enhance advertising features and user experience • Advise Support, Marketing, Product, and Brand Evangelists on ads-related customer strategy • Test and iterate scaled program initiatives, tracking results, feedback, and ROI improvements

🎯 Requirements

• 5+ years of experience in customer success, account management, or customer retention, with a demonstrated track record of owning end-to-end programs independently • Direct experience with Amazon Seller Central Ads (Sponsored Products, Sponsored Brands, Sponsored Display) or Helium 10 Ads platform • Hands-on knowledge of ad campaign management, budget allocation, bid strategies, and performance metrics • Deep understanding of Amazon advertising, including campaign structures, bidding mechanics, keyword research and targeting, budget optimization, and ROI measurement • Strong understanding of customer lifecycle management and retention strategies • Experience managing a book of business with direct customer relationships and driving revenue growth through expansion • Comfort with both scaled 1:Many and strategic 1:1 customer engagement • Experience with automation tools, CRM software, and marketing platforms • Familiarity with customer data platforms and analytics tools that track ad performance • Excellent communication and interpersonal skills, with ability to explain complex advertising concepts clearly • Strong data literacy and ability to analyze campaign performance data, identify trends, and make data-driven recommendations • Ability to own the ads scaled-CS strategy end-to-end with full autonomy • Passion for helping customers succeed and commitment to continuous improvement

🏖️ Benefits

• Flexible Paid Time Off • Paid Holidays and Floating Holidays • Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance • 401k with Employer Match • Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization • Paid Parental Leave • Company-subsidized membership to Wellhub and Peloton • Fertility and family-building information platform through Carrot • Additional annual bonus compensation through one of Pacvue’s incentive plans