Scaled Customer Success Manager – Ads

🕒 Yesterday

🇺🇸 United States – Remote

💵 $85k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Pacvue

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Pacvue is a commerce acceleration platform that helps businesses optimize their online retail strategies across over 90 marketplaces. It offers a suite of advertising, sales, analytics, and intelligence solutions designed to elevate business performance. Pacvue's platform includes tools for digital shelf optimization, advertising automation, reporting, ecommerce sales management, and retail media management. With AI-powered recommendations, it enables companies to manage variables like pricing, promotion, and ad strategy effectively. Pacvue serves brands and agencies by providing insights for advertising, centralized data management, and campaign automation to drive market share and sales growth. Major brands like Duracell, Bissell, and Nestlé Purina leverage Pacvue's platform to boost their advertising performance on platforms such as Amazon and Walmart, achieving significant increases in sales and return on ad spend. The company empowers its clients with real-time insights, dynamic reporting, and strategic automation to streamline advertising campaigns and optimize bid strategies efficiently. It focuses on delivering comprehensive retail media incrementality and commerce management tools integrated into a single solution.

📋 Description

• Build and manage digital and 1:Many Customer Success strategies for customers using Helium 10 Ads and Amazon Seller Central advertising solutions • Manage a broad customer portfolio through playbooks, content delivery, metrics, and automation • Maintain and grow a small book of direct customer relationships • Diagnose and solve retention and expansion challenges across onboarding, adoption, renewal, and expansion • Become an expert on Helium 10 Ads and Amazon Seller Central advertising tools, including campaign management, bid optimization, keyword targeting, and performance metrics • Conduct quarterly business reviews and identify expansion opportunities within the ads product suite • Develop strategies positioning advertising as a core growth lever for customer success • Scale awareness and adoption of new advertising features, campaign types, and optimization capabilities • Use customer data to identify ad-performance trends, spend patterns, and campaign outcomes • Create targeted engagement campaigns across customers’ advertising journeys • Exercise independent judgment on portfolio-wide retention and expansion strategy • Evaluate and improve the self-serve ads experience based on customer feedback and usage data • Partner with product teams to enhance advertising-feature user experience • Advise Support, Marketing, Product, and Brand Evangelists on ads-related customer strategy • Test and iterate scaled program initiatives, tracking results, feedback, and ROI improvements

🎯 Requirements

• 5+ years of experience in customer success, account management, or customer retention, with a demonstrated track record of owning end-to-end programs independently • Direct experience with Amazon Seller Central Ads (Sponsored Products, Sponsored Brands, Sponsored Display) or Helium 10 Ads platform • Hands-on knowledge of ad campaign management, budget allocation, bid strategies, and performance metrics • Deep understanding of Amazon advertising, including campaign structures, bidding mechanics, keyword research and targeting, budget optimization, and ROI measurement • Strong understanding of customer lifecycle management and retention strategies • Experience managing a book of business with direct customer relationships and driving revenue growth through expansion • Comfort with scaled 1:Many and strategic 1:1 customer engagement • Experience with automation tools, CRM software, and marketing platforms • Familiarity with customer data platforms and analytics tools that track ad performance • Excellent communication and interpersonal skills, with ability to explain complex advertising concepts clearly • Ability to own ads scaled-CS strategy end-to-end with full autonomy • Strong data literacy and ability to analyze campaign performance data, identify trends, and make data-driven recommendations • Passion for helping customers succeed in their advertising journey and commitment to continuous improvement

🏖️ Benefits

• Flexible Paid Time Off • Paid Holidays and Floating Holidays • Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance • 401k with Employer Match • Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization • Paid Parental Leave • Company-subsidized membership to Wellhub and Peloton • Fertility and family-building information platform through Carrot • Additional annual bonus compensation through one of Pacvue’s highly attractive incentive plans