Partner Success Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NMI

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

NMI is a leading global embedded payments enablement platform that provides a comprehensive, all-in-one solution for accepting and managing payments. Their platform is designed to support a variety of payment methods, including online, in-person, mobile, and self-service transactions. NMI offers flexible and feature-rich payment gateways, merchant relationship management solutions, and fraud defense tools. Serving independent sales organizations, banks, software developers, and payment facilitators, NMI helps its partners grow by simplifying the complexities of payment processing and offering a scalable and unified payments experience. With over 20 years of experience, NMI connects over 237,000 devices and processes over $200 billion in payment volumes annually. Their innovative approach and focus on flexibility and modularity make them a strategic partner in the evolving fintech landscape.

📋 Description

• Serve as a primary point of contact for partner inquiries and support needs, building and maintaining relationships through consistent communication and proactive outreach. • Provide guidance on merchant account submissions, onboarding requirements, pricing structures, equipment options, and partner programs. • Liaise with underwriting teams to facilitate merchant application approvals, review pending applications, and identify outstanding requirements. • Coordinate documentation and information needed to clear underwriting conditions and monitor application status. • Escalate complex underwriting issues and advocate for timely resolution. • Respond to inquiries about residual payouts and commissions, application status, pricing and program structures, equipment ordering and deployment, and account and operational support. • Investigate and resolve partner issues with Underwriting, Boarding, Risk, Technical Support, Finance, Operations, and Sales. • Maintain accurate records of partner interactions and issue resolution activities. • Manage an assigned partner portfolio and conduct outreach to encourage merchant account submissions and activations. • Identify onboarding or activation challenges and develop action plans. • Monitor partner activity and engagement metrics to identify growth opportunities. • Communicate partner feedback and trends to management and relevant departments. • Participate in process improvement initiatives and assist with special projects.

🎯 Requirements

• 2+ years of experience in partner support, account management, customer success, merchant services, payments, or a related field. • Excellent verbal and written communication skills, with strong problem-solving and critical-thinking abilities. • Ability to manage multiple priorities in a fast-paced environment, with strong organizational skills and attention to detail. • Proficiency with CRM systems and Microsoft Office or Google Workspace. • Strong understanding of merchant processing, underwriting workflows, and payment industry operations. • Experience supporting ISO, ISV, Agent, Referral, or Channel Partner programs. • Knowledge of merchant underwriting, boarding processes, and payment processing terminology. • Experience working with cross-functional teams to resolve customer or partner issues. • Satisfactory background and financial checks required for employment. • Legal right to be employed in the United States.

🏖️ Benefits

• A remote first culture! • Competitive compensation and benefits • Personal growth and advancement opportunities • Flex PTO & dedicated sick time • Health, Dental and Vision Insurance • Life, ADD, Short-term and Long-term Disability insurance • 401k matching up to 4% after two months of service • Flexible Spending Account • Paid Parental Leave • Company volunteer days • Employee referral program • Bonusly colleague recognition • Diversity, Equity & Inclusion initiatives • Affinity groups such as Women's network and LGBTQ+ Network