Project Manager, Training & Development, CX

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 0%

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Amplify

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

📚 Education

☁️ SaaS

💰 Series C - Amplify Education on 2023-05

Education • SaaS

Amplify is a K–12 educational technology and curriculum company that builds next-generation, research-aligned curricula, assessments, and instructional tools for literacy, math, and science. Their offerings include core curricula (Amplify CKLA, Amplify ELA, Amplify Science), assessment and intervention products (mCLASS, Boost Reading, Boost Math), and digital/math resources (Amplify Desmos Math), plus tutoring and teacher professional learning resources. Amplify emphasizes the Science of Reading, provides an integrated digital platform for districts and teachers, and serves thousands of school districts and millions of students and teachers worldwide.

📋 Description

• Lead and support complex, cross-functional projects for the Training & Development team within Customer Experience • Manage projects end to end, contribute to portfolio projects, and own operational tasks • Develop and maintain detailed project plans, timelines, and workflows • Define realistic milestones with team leaders and align projects with overall objectives • Maintain systems of record and coordinate with Data and Operations teams to ensure accurate team data • Track project effectiveness and impact, monitor performance data, analyze trends, and propose data-driven improvements • Unblock urgent project needs and escalate appropriately • Build and maintain expertise in Salesforce, Tableau, LMS, Amplify products, Concur, Okta, SurveyMonkey, and Google Suite • Develop stakeholder communication plans and provide progress visibility to executives and project teams • Communicate risks and delays and propose mitigation strategies • Coordinate and lead meetings, including scheduling, agendas, facilitation, documentation, and next steps • Partner with Talent Acquisition, HR Operations, PD Operations, IT, and Accounts Payable • Map current processes and identify improvement opportunities, redundancies, and risks • Define process strengths and issues for replication or resolution • Navigate ambiguity, clarify objectives, establish goals, and develop actionable plans • Lead or support change management to drive adoption of new processes and initiatives • Foster innovation, creativity, and continuous improvement within the Training & Development team • Establish success measures, quality standards, timelines, and non-negotiables • Contribute to team meetings, working groups, projects, and other CX initiatives • Flexibly support emerging organizational priorities and projects

🎯 Requirements

• Bachelor’s Degree or equivalent experience • 5+ years in a project management role • Demonstrated ability to manage multiple complex projects simultaneously • Experience designing and implementing end-to-end processes from a stated goal or outcome • Experience managing and prioritizing multiple projects to meet deadlines • Experience synthesizing large amounts of disparate information into concise, actionable, and impactful reports or other communications for varied audiences • Tech and data savvy • Exceptional proficiency with Google, Apple, and/or Microsoft Office suites • Proficiency in Salesforce and similar platforms • Ability to learn new technology or software with ease • Experience working across multiple teams, often with multiple managers, in highly complex, fast-paced, and evolving situations • Experience holding scope, timeline, or quality standards with senior stakeholders outside the reporting line • Experience delivering work dependent on a technical or build partner outside the organization • Ability to work in the United States • Ability to travel to Amplify headquarters in New York for in-person onboarding or periodically as required • Preferred: Experience in school operations or EdTech operations • Preferred: Certification in project management or related process • Preferred: Experience using project management tools • Preferred: Experience with projects impacting a large number of stakeholders

🏖️ Benefits

• 401(k) plan • Competitive health insurance • Mental health options • Basic life insurance • Paid time off • Parental leave • Access to best-in-class development programs • Bonus