Account Management Director

Job not on LinkedIn

🔥 59 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $90k - $100k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Amynta Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🛡️ Insurance

🤝 B2B

👥 B2C

Insurance • B2B • B2C

Amynta Group is a company that specializes in providing comprehensive risk management solutions, including specialty property and casualty insurance products, captive insurance programs, and warranty and protection plans. Serving both businesses and consumers, Amynta Group connects clients with a network of trusted professionals to help manage risks and achieve their goals in today's challenging environment. They represent a variety of stakeholders, including insurance companies, retail agents, auto dealers, and consumer retailers, while offering products like workers' compensation, general liability, and trade credit insurance.

📋 Description

• Serve as the main point of contact for key customers and build long-term relationships • Understand client needs, challenges, and objectives and provide tailored solutions • Meet with clients to discuss account status, address concerns, and identify growth opportunities • Present products, programs, processes, and support opportunities to clients • Resolve issues, document customer interactions, and escalate unresolved matters • Develop and implement account management strategies and detailed account plans • Identify upselling and cross-selling opportunities • Assist with designing, building, and implementing new products and updates, including production growth • Ensure customer satisfaction and facilitate communication between clients and internal teams • Coordinate with operations, legal, and compliance teams on title processing • Monitor client account performance and service quality • Represent the customer voice and communicate industry and customer changes to process owners • Manage contract negotiation and renewal with large customers • Work with legal to ensure agreements comply with company policies and regulations • Analyze contract performance and implement improvements • Prepare and present account performance reports covering sales metrics, satisfaction, and revenue growth • Analyze customer data and feedback to identify trends, risks, and opportunities • Provide recommendations to senior management and Amynta leadership • Gather information, analyze, and recommend new business proposals • Support the Account Management team with divisions, performance metrics, production goals, and partner engagement • Build and lead a successful team, including hiring, firing, training, testing, and development • Collaborate with sales, marketing, and product development teams • Liaise between clients and internal teams to exceed client expectations • Train and support internal teams on client-specific needs and account management practices • Facilitate new partner recruitment and onboarding • Coordinate cross-functional teams for sales and customer requests • Manage employee product training programs and project management for new product launches • Develop and deliver partner and agent training, including assessments and customized training • Lead onboarding for new large customers • Conduct client training and provide resources • Update clients on industry trends, regulatory changes, and company updates

🎯 Requirements

• Bachelor’s degree in business, Marketing, or a related field or equivalent experience • 10+ years of experience in account management or customer relationship management • Experience in the automotive title industry a plus • Ability to travel 25% as needed • Proven track record of managing key customer accounts and delivering excellent customer service • Strong understanding of the automotive title industry, including regulations and best practices preferred • Exceptional communication, negotiation, and interpersonal skills • Ability to analyze data, identify trends, and make informed decisions • Ability to resolve complex issues and problems and present resolutions to higher-level staff only as needed • Proficiency in CRM software and other account management tools • Expert knowledge of Microsoft Office (Required) • Experience with mainframe or cloud-based systems (Required) • Strong organizational skills and ability to manage multiple accounts simultaneously • Expert ability to work under demanding time constraints and production goals • Expert project planning skills, including organizing, prioritizing, and controlling responsibilities to meet deadlines amid overlapping and conflicting priorities • Proactive and results-oriented approach; ability to work independently and as part of a team • Ability to prepare and effectively present information to management, customers, clients, and employees • Ability to provide leadership, mentoring, and coaching to subordinate team members • Expert knowledge of employee development, talent assessment, competency-based development, motivation, and reward • Ability to recruit, hire, coach, train, develop, retain, and redirect others as needed

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) participation • Paid time off • Holiday pay • Discretionary yearly bonus potential • Remote work arrangement

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