Onboarding Specialist

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🔥 0 minutes ago

🏄 California – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 10%

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Logo of Anchor Utility

Anchor Utility

51 - 200 employees

🏠 Real Estate

⚡ Energy

🤝 B2B

Real Estate • Energy • B2B

Anchor Utility is a utility management company that helps residential property owners and managers recover utility costs and improve operational efficiency. They provide submetering, resident billing (including RUBS), meter installation and maintenance, utility expense management, invoice auditing, utility rate and tariff analysis, energy audits and procurement, benchmarking, and vacancy cost recovery. Anchor serves multifamily, new construction, single-family BTR, and student housing markets across the U. S. (and into Canada and Mexico), focusing on increasing NOI, regulatory compliance, and conservation goals.

📋 Description

• Ensure an exceptional onboarding experience for clients • Support and guide implementation of Resident Billing, Utility Expense Management, and Vacant Cost Recovery services • Collaborate with the team to efficiently set up properties in the billing platform • Ensure processes are completed in a timely and accurate manner • Train and present to groups • Contribute to process improvement and adoption of emerging technologies

🎯 Requirements

• 3+ years of experience in an implementation role • 1–2 years of supervising team members preferred • Previous experience with utility billing highly beneficial • Strong technical aptitude • Experience using MS Office (Word, Excel, PowerPoint) • Ability to understand and explain complex technical concepts to non-technical individuals • Ability to handle multiple priorities in a fast-paced environment • Excellent organizational, time management, and problem-solving skills • Strong verbal and written communication skills • Ability to train and present to groups • Detail-oriented, proactive, and highly productive with minimal supervision • Strong technical and business acumen related to implementation processes • Continuous learning mindset focused on process improvement and emerging technologies • Sitting for extended periods while working on a computer • Occasional lifting of office supplies up to 25 lbs • Frequent verbal and written communication with colleagues and clients

🏖️ Benefits

• Competitive salary and benefits package • Collaborative and dynamic team environment • Opportunities for career growth and development • Full-time, stable position with a clear path to advancement • Remote office environment

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