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Account Manager

🕒 September 26

🇺🇸 United States – Remote

💵 $45k - $50k / year

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

Where this job comes from

Posted on Ancora Education's careers page, not through a job board

First seen by Remote Rocketship September 26

Still open on Ancora Education's site. Checked 1 hour ago.

Logo of Ancora Education

Ancora Education

1001 - 5000 employees

Founded 2013

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Ancora Education is an industry leader in providing career-focused education and vocational training programs. With a network of institutions across 22 campus locations and a range of online offerings, Ancora Education empowers individuals through skill development in various fields, including allied health, information technology, professional trades, and business studies. Their mission is to inspire and support adult learners and workforce partners through flexible learning solutions that meet current market demands.

📋 Description

• Provide quality customer service and information to corporate and community college client employees/students enrolling in Ancora Training-led programs • Conduct high-volume outbound telephone calls to employees who have inquired about Ancora Training programs • Answer inbound calls and employee questions • Facilitate enrollments and ensure each employee completes all program admissions requirements • Communicate routinely with students throughout enrollment and registration • Share industry-related information with prospective students • Follow up with new students to support their transition to active student status • Contribute to team initiatives and outcomes • Use internal management software to facilitate and track potential student inquiries and enrollments • Attend department meetings, training, and activities • Complete paperwork accurately and on time • Perform other duties as assigned

🎯 Requirements

• High school diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency recognized by the U.S. Department of Education • 1 year of customer service/admissions or related experience, with preference given to direct education-based admissions experience • Strong written, oral, and interpersonal communication skills with demonstrated success collaborating with diverse groups of employees and customers • Strong presentation skills • Ability to deliver consistent levels of energy and enthusiasm • Ability to thrive in an observation/coaching style environment • Proactive problem-solving skills • Ability to handle frequent interruptions and work independently • Competent in priority setting • Ability to foster creativity • Strong computer software skills, including Microsoft Word and Excel and industry-related software applications • Associate’s degree in a related area preferred • Experience in a high-volume customer service setting preferred • Experience with CampusVue and/or Velocify software preferred

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