Director of Strategic Accounts

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Ancora Education

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Ancora Education is an industry leader in providing career-focused education and vocational training programs. With a network of institutions across 22 campus locations and a range of online offerings, Ancora Education empowers individuals through skill development in various fields, including allied health, information technology, professional trades, and business studies. Their mission is to inspire and support adult learners and workforce partners through flexible learning solutions that meet current market demands.

📋 Description

• Lead projects and train staff supporting existing strategic programs • Identify and pursue opportunities for new programs and locations based on industry trends and marketplace demand • Hire and oversee personnel required to implement strategic programs and maintain performance levels meeting or exceeding client expectations • Grow division revenue and points of presence through successful program deployments and expansion activities • Ensure new client training programs across all segments are deployed on time and under budget • Apply program/project management best practices to track milestones, activities, and due dates • Monitor key performance metrics including student testing pass yields, student and client surveys, and operating expenses • Support implementation of departmental policies and procedures with CDL and Operations staff • Assist with recruitment, onboarding, and training of key program staff • Develop effective training programs and coach and mentor staff • Develop and execute account strategies to maintain and grow key client relationships • Maintain regular client communications, resolve service issues, and serve as primary point of contact for strategic accounts • Identify growth opportunities within existing accounts to increase revenue and market share • Collaborate with sales, marketing, product, and customer success teams to drive engagement and retention • Provide programmatic input for strategic planning and AT program implementation • Analyze market viability and program value to maximize ROI • Establish relationships with clients, staff, industry influencers, and strategic partners • Provide coaching and feedback on sales-related strategies and tactics • Generate and analyze operations reports and provide insights to executive leadership • Serve as subject matter expert on AT program efforts • Ensure training locations have required supplies and resources

🎯 Requirements

• Associate degree from an accredited institution • 3 years of customer/client account management experience • 3 years of operational management experience, preferably with direct educational management experience • Multi-site oversight experience • Knowledge of standard concepts, practices, and procedures within adult education • Excellent written and oral communication skills • Knowledge and application of core program/project management methods, techniques, and best practices • Excellent leadership, problem-solving, and analytical skills • Intermediate knowledge and application of MS Office Suite products • Ability to rapidly adapt and respond to changes in environment and priorities • Ability to elicit cooperation and collaboration from AT leadership and other departments • Excellent word processing, database management, and graphic skills • Excellent interpersonal, organizational, and planning skills • Ability to manage multiple projects simultaneously • Ability to operate in a dynamic and flexible environment with confidence and poise • Ability to extrapolate and analyze data for outcomes and decision making • Collaborates effectively throughout the matrix organization toward the attainment of division objectives • Bachelor's degree from an accredited institution preferred • Master's degree preferred • Previous experience as a campus and/or department manager in a proprietary education setting preferred • Experience with academic and administrative platforms or other industry-related software preferred • Experience with regulatory compliance guidelines in the education industry or a related sector preferred • Experience with managing a P&L preferred • Experience with effective onboarding, training, and development of instructional staff preferred • Ability to occasionally lift and/or move up to 25 pounds • Prolonged periods sitting at a desk and working on a computer

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