Director of Training – Quality Assurance

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🔴 Lead

🔧 QA Engineer (Quality Assurance)

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Ancora Education

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Ancora Education is an industry leader in providing career-focused education and vocational training programs. With a network of institutions across 22 campus locations and a range of online offerings, Ancora Education empowers individuals through skill development in various fields, including allied health, information technology, professional trades, and business studies. Their mission is to inspire and support adult learners and workforce partners through flexible learning solutions that meet current market demands.

📋 Description

• Serve as the subject matter expert on all matters related to Ancora Training’s CDL program • Maintain quality control for a best-in-class CDL program compliant with FMCSA and state regulatory agency regulations • Develop and assist in training CDL Regional Program Directors, Area Managers, Program Directors, Lead Driver Trainers, and Driver Trainers • Drive fleet management to support profitable and safe programs system-wide • Collaborate with Admissions, Business Development, cross-functional support teams, and division senior leadership to set training standards and implement them functionally • Address underperforming programs or staff by implementing development and accountability steps to achieve sustained outcomes • Identify growth opportunities and business risks using transportation, training, regulatory, and market expertise • Onboard and train new CDL instructional teams and directors on programs and curriculum • Ensure instructional staff and leaders complete required onboarding courses in the company Learning Management System and assign additional courses as appropriate • Ensure curriculum consistency across client platforms using the CDL SOP, QA SOP, training assessments, and testing and remediation protocols • Train field teams on compliance and operational best practices for CDL training • Coordinate and schedule field visits to improve instructional capabilities and performance • Assist with student or staff Code of Conduct escalations and investigations, including support for Human Resources • Analyze CDL testing results across markets to identify improvement areas • Use data to determine training and development needs and progressive corrective actions or performance improvement plans • Investigate and document state regulations and testing options, including DMV, third-party testing, and reciprocity • Pursue approved third-party testing opportunities in eligible states • Ensure training locations have required supplies and resources • Align equipment, staffing, and schedules with student training volumes • Improve communication skills among training staff, peers, students, and clients • Review and recommend improvements to CDL business efficiency • Coach and mentor exempt program leadership to develop direct reports and improve individual and team performance

🎯 Requirements

• High School Diploma or equivalent • Experience working with students, instructors, and clients • Holds an active CDL Class A License • 5 Years of work experience in CDL driving and training • At least 24 months experience as a CDL Program Director • Working knowledge of FMCSA regulations • Intermediate knowledge of CampusVue, Google Suite products, and Internet navigation • Detail-oriented and ability to analyze reports in multiple formats • Actively listens and responds appropriately • Ability to identify problems and seek solutions • Maintains professionalism at all times • Time management skills with the ability to multitask • Demonstrated ability to effectively communicate through verbal and non-verbal means with students, co-workers, and various levels of clients and external regulatory agencies • Associate Degree or Higher (preferred) • 1-3 years experience in customer service or training role dealing with corporate partners (preferred) • Knowledge of multi-state regulations for CDL (preferred) • Ability to occasionally lift and/or move up to 25 pounds • Ability to perform occasional standing, walking, sitting, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, talking, hearing, tasting, and smelling • Prolonged periods sitting at a desk and working on a computer

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