Executive Director, Client Intake, Conflict Management

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🌵 Arizona, California, +10 more states – Remote

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⏰ Full Time

🔴 Lead

👔 Director

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Ankura

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎖️ Defense

🏗️ Construction

🏥 Healthcare

💰 Private Equity Round on 2021-11

Defense • Construction • Healthcare

Ankura is a leading global expert services and advisory firm, specializing in providing strategic advisory solutions across a multitude of industries. The company empowers clients by leveraging artificial intelligence to enhance decision-making, automate processes, and secure competitive advantages. Ankura is adept at handling crisis situations by offering strategic solutions that protect, create, and recover value for clients. The firm's multidisciplinary team collaborates to implement custom solutions that manage risk, compliance, and transformation challenges efficiently.

📋 Description

• Provide strategic leadership and executive oversight for the firm’s Conflict Management and client/matter intake function. • Lead the day-to-day conflict check operation, including conflict queue oversight, prioritization, escalation management, timely processing, procedural adherence, and data integrity. • Serve as the senior escalation and decision-support leader for legal, commercial, client, reputational, or relationship conflicts. • Partner with senior business and firm leaders to evaluate complex issues and drive practical resolutions. • Communicate conflict determinations, risks, constraints, and required actions. • Manage a high-volume, time-sensitive environment and establish prioritization and escalation protocols. • Review, comment on, and advise regarding engagement letters and intake documentation. • Build, lead, coach, and retain a high-performing team; establish roles, performance standards, development plans, succession coverage, and accountability. • Assess capacity, workflow, capabilities, training needs, and engagement; implement staffing and development approaches. • Ensure internal client service, including a target 24–48 hour turnaround for initial conflict checks and urgent/after-hours coverage. • Maintain quality control, complete data and documentation, audit trails, review of in-process checks, and closure of outdated leads. • Oversee complex conflict-of-interest and business-relationship analyses using firm policies, procedures, conflict analytics tools, and research. • Own governance and effective use of conflict and new client intake technology, including Intapp Conflicts or a comparable platform. • Develop and monitor operational metrics and reporting, identify trends and risks, and provide senior leadership with insights. • Represent the function in external or cross-functional communications and lead other Conflict Management initiatives as business needs evolve.

🎯 Requirements

• Bachelor’s degree or equivalent relevant experience required; advanced degree or relevant professional credential is a plus. • Significant progressive leadership experience in conflicts, client/matter intake, business acceptance or a closely related function within a consulting, professional services, or similarly complex organization. • Demonstrated experience leading a conflicts or intake operation at scale, including team management, executive escalations, stakeholder alignment, service delivery, quality control, and process improvement. • Deep understanding of conflicts-of-interest and new client/matter intake principles, particularly conflicts relevant to a consulting or professional services environment, including bankruptcy, restructuring and interim management matters. • Experience in a peer consulting or professional services firm is strongly preferred. • Excellent critical-thinking, research, analytical, and issue-spotting capabilities. • Outstanding written and verbal communication skills, including the ability to communicate with senior executives and facilitate high-stakes discussions. • Proven ability to lead through change, improve operating processes, and use metrics and technology to enhance quality, transparency, efficiency, and service. • Experience with Intapp Open or a comparable conflict and intake platform; familiarity with Boolean search logic and relevant external research sources, including PACER, is preferred. • Strong proficiency with Microsoft Word, Excel, Outlook, and Adobe Acrobat. • Able to support business needs across U.S. time zones and provide leadership coverage for urgent matters when required. • Willingness to maintain a hands-on role in day-to-day conflicts clearance activity, including personally reviewing, analyzing and resolving conflicts matters as needed.

🏖️ Benefits

• Affirmative Action and Equal Opportunity Employer • Reasonable accommodation support for applicants with disabilities

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