Senior Technical Account Manager – SIEM/Security Analytics

🔥 12 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $150k - $180k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Anomali

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

💰 $40M Series D on 2018-01

Cybersecurity • Artificial Intelligence • SaaS

Anomali is a leader in modernizing security operations through its AI-powered platform, which integrates security operations and defense capabilities in a single cloud-native solution. Their platform combines ETL, SIEM, XDR, UEBA, and SOAR technologies for enhanced threat detection, investigation, and response. Anomali provides comprehensive tools for threat intelligence, enabling customers to quickly detect, investigate, and respond to threats, all while reducing the costs and complexity of traditional systems. Their products include the Anomali Copilot, Security Analytics, ThreatStream, and a unique cybersecurity marketplace. Anomali is dedicated to innovation in cybersecurity and improving SOC efficiency through AI-driven solutions.

📋 Description

• Serve as an Anomali Platform power user and help customers achieve success with the technology • Own and drive each customer's adoption lifecycle from onboarding through full production maturity • Plan and lead QBRs/EBRs with analyst-, director-, and CISO-level stakeholders • Translate technical usage into business value and security outcomes • Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners • Address customer technical requests and proactively identify and resolve issues • Provide technical advice, guidance, and know-how to ensure successful usage and adoption • Manage customer expectations and hold customers accountable • Act as the customer's advocate and internal champion • Promote customer advocacy • Track key account metrics and communicate progress to internal and external stakeholders • Engage with Onboarding Engineers for smooth transitions • Engage with Technical Support to ensure speedy issue resolution • Engage with Engineering to resolve customer-reported issues • Partner with Sales to ensure an exceptional customer experience • Engage with Product Management to promote customer feature requests • Monitor customer usage, create custom dashboards, make best-practice recommendations, prove ROI and value, and build reference accounts • Provide feedback and insight to internal technical teams regarding emerging needs, continuous improvement, and opportunities

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field; additional 3 years of relevant experience considered in lieu of degree • Demonstrated experience presenting to and building trust with senior security leadership (Director/VP/CISO level), including running QBRs/EBRs that connect technical adoption to business outcomes • 5+ years of experience in technical customer success, solutions engineering, sales engineering, or a similar role • Experience in a SaaS or technology company with cybersecurity technologies and architectures including SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs • Significant experience working in enterprise accounts, SecOps, and Threat Intel • Expertise with at least one SIEM product, including implementation, configuration, integration, and optimization • Strong grasp of general networking concepts • Proficiency with various Operating Systems and relevant log telemetry • Experience managing multiple stakeholders and projects as a lead and team player • Critical-thinking and problem-solving skills • Ability to work under pressure in a high-tempo operation • Exceptional communication, presentation, and interpersonal skills, including communicating technical concepts to non-technical audiences • Experience using Gainsight, SalesForce, and JIRA • Willingness to travel up to 25% of the time • Must be based in the US and not now or in the future require employment visa sponsorship to work in the US

🏖️ Benefits

• Benefits eligibility • Potential bonus eligibility • Potential equity eligibility • Travel up to 25% of the time