Senior Technical Account Manager – SIEM/Security Analytics

🔥 12 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Anomali

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

💰 $40M Series D on 2018-01

Cybersecurity • Artificial Intelligence • SaaS

Anomali is a leader in modernizing security operations through its AI-powered platform, which integrates security operations and defense capabilities in a single cloud-native solution. Their platform combines ETL, SIEM, XDR, UEBA, and SOAR technologies for enhanced threat detection, investigation, and response. Anomali provides comprehensive tools for threat intelligence, enabling customers to quickly detect, investigate, and respond to threats, all while reducing the costs and complexity of traditional systems. Their products include the Anomali Copilot, Security Analytics, ThreatStream, and a unique cybersecurity marketplace. Anomali is dedicated to innovation in cybersecurity and improving SOC efficiency through AI-driven solutions.

📋 Description

• Serve as an Anomali Platform power user and help customers achieve success with the technology • Own and drive the customer adoption lifecycle from onboarding through full production maturity • Plan and lead QBRs/EBRs with analyst, director, and CISO-level stakeholders • Translate technical usage into business value and security outcomes • Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners • Address customer technical requests and proactively identify and resolve issues • Provide advice, guidance, and technical know-how to ensure successful usage and adoption • Manage customer expectations while holding customers accountable • Act as the customer advocate and internal champion • Promote customer advocacy • Track key account metrics and communicate progress to internal and external stakeholders • Engage with Onboarding Engineers to ensure a smooth transition • Engage with Technical Support to ensure speedy issue resolution • Engage with Engineering to resolve customer-reported issues • Partner with Sales to ensure an exceptional customer experience • Engage with Product Management to promote customer feature requests • Monitor usage, create custom dashboards, make best-practice recommendations, prove ROI and value, build reference accounts, and provide feedback to internal technical teams

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field; additional 3 years of relevant experience considered in lieu of degree • Demonstrated experience presenting to and building trust with senior security leadership at Director/VP/CISO level, including running QBRs/EBRs that connect technical adoption to business outcomes • Proven experience (5+ years) in technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company • Experience with cybersecurity technologies and architectures including SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs • Significant experience working in enterprise accounts, SecOps, and Threat Intel • Expertise with at least one SIEM product such as Splunk, QRadar, or Arcsight, including implementation, configuration, integration, and optimization • Strong grasp of general networking concepts • Proficiency with various operating systems and relevant log telemetry, including network and identity telemetry • Experience managing multiple stakeholders and projects as a lead and team player • Ability to influence at the senior executive level • Critical thinking and problem-solving skills • Ability to work under pressure in a high-tempo operation • Exceptional communication, presentation, and interpersonal skills, including communicating technical concepts to non-technical audiences • Experience using Gainsight, Salesforce, and JIRA • Willingness to travel up to 25% of the time • Must not now or in the future require visa sponsorship to work in the US