Medical Support Assistant – Medical Receptionist

🕒 June 25

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Ansible Government Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎖️ Defense

💼 Consulting

🏛️ Government

Defense • Consulting • Government

Ansible Government Solutions is a Service-Disabled Veteran-Owned Small Business that provides a wide range of services to Federal customers in the arenas of national security, healthcare, and government operations. Ansible focuses on solving complex challenges by employing dedicated staff to ensure successful outcomes for their clients. They offer expertise in program support, healthcare services, and information technology and security, aiming to optimize government missions and organizational performance. With a commitment to innovation and collaboration, Ansible serves as a trusted partner for U. S. civilian and defense agencies worldwide.

📋 Description

• Manage appointment scheduling for clinics/units and maintain calendars • Process consult intake, schedule appointments, and manage electronic waitlists • Review daily consults, recall lists, and communications for accuracy • Adjust appointments, locations, and providers to maintain clinic access and coverage • Serve as first point of contact for patients, families, and staff • Answer phones, respond to inquiries, and resolve concerns • Provide courteous, professional, and timely service • Handle complaints and initiate resolution within required timelines (24–72 hours) • Collaborate with interdisciplinary healthcare teams (VA and community providers) • Support community care scheduling workflows and escalation processes • Assist patients in navigating care and making informed decisions • Input and maintain patient data in CPRS/EHR systems • Verify and update demographic and insurance information • Perform receptionist and clerical duties (messages, records, materials) • Support revenue processes by identifying insurance coverage • Maintain patient safety by verifying identity using required protocols

🎯 Requirements

• High School diploma or GED equivalent • Proficiency in written and spoken English • Minimum typing speed of 50 words per minute • Basic computer proficiency, including Microsoft Office applications • Basic knowledge of medical terminology • Minimum 6 months of customer service experience in a medical or healthcare setting • Ability to work remotely and independently in a professional setting • Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential • No physical or health restrictions that would interfere with job performance • U.S. citizenship required

🏖️ Benefits

• Equal opportunity in employment • Reasonable accommodation for individuals with disabilities • Support for customers facing wide-ranging challenges