Client Delivery Specialist

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Ansira

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

📣 Marketing

🏢 Enterprise

💰 Private Equity Round on 2012-03

B2B • Marketing • Enterprise

Ansira is a company that specializes in helping brands synchronize their distributed ecosystems through a comprehensive platform and professional services. With over 100 years of experience, Ansira empowers brands to better coordinate their partner networks, drive efficiencies, and stimulate brand-to-local growth. The company offers a suite of services including media planning, strategic consultancy, and targeted marketing incentives, supporting over 300 brands across various industries. Ansira's solutions are designed to unleash creativity, motivate partner investments in marketing, and engage consumers with personalized campaigns. They are a recognized leader in distributed growth, providing vital tools and tactics for effective brand promotion.

📋 Description

• Manage client deliverables for assigned accounts, including template management, asset and platform updates, print and fulfillment activities, order processing, and inventory management • Serve as an empathetic, responsive, communicative operational contact for assigned client deliverables • Coordinate technical and creative projects from planning through execution, ensuring quality, functionality, and timely completion • Collaborate with cross-functional teams to establish priorities, expectations, and deadlines; communicate client requests, concerns, and feedback clearly • Identify project risks and issues, escalate them appropriately, and support troubleshooting and resolution • Prepare and maintain project documentation, including timelines, status reports, meeting agendas, and meeting minutes • Maintain client training and knowledge materials, such as job aids, FAQs, and process maps • Lead internal and client-facing deliverable meetings, document action items, and follow up to ensure completion • Train team members on products and processes and provide client-facing platform training as needed • Recommend tactical solutions and process improvements to internal and external stakeholders • Track project time accurately to support forecasting and billing

🎯 Requirements

• Two to four years of experience in client services, account coordination, project coordination, marketing, advertising, or a related field • Experience supporting client projects in a marketing services, agency, SaaS, or client delivery environment • Familiarity with local or channel marketing programs and/or print production or fulfillment preferred • Strong organization and prioritization skills; ability to manage multiple projects and deadlines • Clear, concise verbal and written communication; ability to summarize complex information for stakeholders • Empathetic, collaborative interpersonal skills and ability to build effective working relationships with cross-functional teams • Availability to work a flexible schedule when needed to meet client advertising deadlines • Adaptability and ability to learn new software and applications quickly and work comfortably with technology • Ability to maintain accuracy, professionalism, and composure in a deadline-driven environment • Self-directed approach to learning and continuous improvement • Minimal travel may be required