Senior Specialist, Client Delivery – Incent

🔥 2 minutes ago

🏰 Missouri – Remote

infoinfo

⏰ Full Time

🟠 Senior

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Ansira

1001 - 5000 employees

🤝 B2B

📣 Marketing

🏢 Enterprise

💰 Private Equity Round on 2012-03

B2B • Marketing • Enterprise

Ansira is a company that specializes in helping brands synchronize their distributed ecosystems through a comprehensive platform and professional services. With over 100 years of experience, Ansira empowers brands to better coordinate their partner networks, drive efficiencies, and stimulate brand-to-local growth. The company offers a suite of services including media planning, strategic consultancy, and targeted marketing incentives, supporting over 300 brands across various industries. Ansira's solutions are designed to unleash creativity, motivate partner investments in marketing, and engage consumers with personalized campaigns. They are a recognized leader in distributed growth, providing vital tools and tactics for effective brand promotion.

📋 Description

• Work with a wide range of clients and customers, primarily via phone, chat, and email, to understand marketing needs and resolve escalations independently • Maintain accurate profile and communication records with proactive reporting tied to support and actions provided • Coach customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation • Review marketing materials against established guidelines and brand standards to determine eligible reimbursement costs • Work with customers to increase participation, engagement rates, and content performance on applicable platforms • Lead partnerships by serving as a liaison with internal teams • Collaborate with the team and participate in idea-sharing and brainstorming sessions • Provide ongoing internal feedback and proactively communicate status and recommendations to customers • Troubleshoot website functionality issues and work with IT to resolve them • Perform monthly release testing and enhancement quality assurance • Perform self-quality-control checks and take accountability for individual quality and productivity • Perform pre-payment quality-control checks to ensure accuracy and compliance with program guidelines • Support mentoring and training peers to increase program and platform knowledge and improve quality • Flex job responsibilities up or down when needed

🎯 Requirements

• Bachelor’s degree in a business, communication, journalism, marketing, or related field • 1+ years of agency or related experience • Some remote-work experience preferred and demonstrated ability to work independently • Proven technical competence including experience with Microsoft Word, Excel, Outlook, and social publishing platforms • Multimedia digital knowledge preferred • Experience working with collaborative teams in a fast-paced environment • Understanding of industry trends and a passion for technological innovation and client service • Exceptional client and customer service skills • Strong attention to detail and excellent time management • Strong verbal and written communication skills • A natural curiosity and eager desire to learn

🏖️ Benefits

• Remote work • Full-time employment

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