Customer Service Representative

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🔥 0 minutes ago

🏈 Alabama, Florida, +1 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🤠 Texas – Remote

💵 $13 - $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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AnswerAide

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤝 B2B

📡 Telecommunications

SaaS • B2B • Telecommunications

AnswerAide is a comprehensive customer service outsourcing company offering 24/7 live answering and virtual receptionist services. They provide businesses with custom-tailored communication solutions to enhance customer engagement, capture and qualify leads, and ensure accessibility through various communication channels including phone calls, emails, texts, and live chats. AnswerAide services include e-commerce answering, remote switchboard outsourcing, employee call-off hotlines, and specialized services like elevator answering. Their US-based call center aims to improve clients’ brand reputation by assuring that proficient representatives manage customer interactions efficiently. By focusing on reducing costs and enhancing customer satisfaction, AnswerAide enables businesses to grow while maintaining high service standards.

📋 Description

• Receive inbound calls and place outbound calls • Listen attentively and collect customer data • Provide basic information about services and support • Take accurate notes and detailed messages • Speak clearly on the phone while documenting information • Schedule customer appointments • Process orders and payments • Document and report all calls to the appropriate business • Provide professional, high-quality customer service as a virtual receptionist

🎯 Requirements

• Resident of AL, FL, GA, or TX • Ability to type 40+ words per minute with minimal errors • Ability to follow instructions • Ability to multitask while talking, typing, and following scripting verbatim • Strong customer service skills • Strong computer skills • Bilingual ability is a plus, but not required • PC with Windows 11 • Minimum 8 GB RAM • Minimum 100 GB available hard-drive space • PC less than three years old • High-speed internet with at least 50 Mbps download speed and low latency • No wireless, cellular, satellite, or Wi-Fi internet connections • Excellent verbal and written communication skills • Professionalism and a clear speaking voice on the phone • Good time management • Upbeat, enthusiastic, and friendly personality • Detail-oriented

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Short-term disability insurance • Long-term disability insurance • Life insurance • Paid time off (PTO) • Customer service training • Positive work environment