Customer Support Rep

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Blueberry Medical

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare • Healthcare Insurance • Telecommunications

Blueberry Medical is an innovative company providing on-demand pediatric telehealth services. It offers convenient, affordable, and comprehensive medical care for children from home, using board-certified pediatricians. The company provides a range of healthcare services, including diagnostics, prescriptions, and medical advice via a dedicated app. Members receive a home medical kit to help facilitate virtual consultations and diagnosis. Blueberry offers 24/7 access to its services, eliminating long waits and surprise fees while ensuring quality care for children without the need for physical visits, and it caters to families by offering cost-effective membership options. The company guarantees satisfaction, emphasizing its commitment to providing accessible and reliable healthcare for kids.

📋 Description

• Support patients and doctors across phone, email, and chat channels • Resolve questions efficiently while ensuring a clear, professional experience • Follow established workflows and processes to ensure consistency and accuracy • Document interactions clearly to support follow-up, collaboration, and continuity of care • Use sound judgment to resolve issues independently and escalate when appropriate • Maintain strong awareness of SLAs and prioritize work accordingly

🎯 Requirements

• Prior customer support experience (phone, email, or chat) • Experience working in remote or structured support environments is a plus • Strong written and verbal communication skills • Ability to stay organized and manage multiple conversations at once • Consistent reliability, including punctuality and ownership of scheduled shifts • Attention to detail in documentation and task execution • Comfort working in a structured environment with defined processes • Adaptability in a fast-changing environment • Willingness to work nights and weekends • Ability to adapt to adjustments to shift schedules • Must be currently authorized to work in the United States • Must answer whether future sponsorship support will be required

🏖️ Benefits

• 100% remote role • Structured scheduling with consistent evening and weekend coverage (including alternating weekends) • Mission-driven company focused on improving healthcare access