Customer Care Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Handle inbound customer calls and/or e-mails with empathy and professionalism • Resolve issues, answer questions, and provide proactive solutions • Document interactions and follow up as needed • Participate in special projects and adapt to evolving priorities • Deliver an exceptional customer experience on every call • Work full-time, 40 hours per week, with variable shifts including weekends and holidays

🎯 Requirements

• High school diploma or GED • Customer service experience; call center, insurance, or banking experience preferred • Strong communication, listening, and problem-solving skills • Ability to multitask using technology in a fast-paced environment • Reliable high-speed internet: 25 Mbps down / 6 Mbps up • Quiet, distraction-free home office setup • Preferred: 2+ years of customer service experience • Prior remote work experience preferred • Must be available to work as late as 9 PM EST • Must be available for shifts that may include evenings, weekends, and holidays • Employment contingent upon completion of a required identity verification process, which may include biometric technology where permitted by law • Virtual interviews must be conducted on video

🏖️ Benefits

• Medical, dental, vision, and more from day one • Paid time off, including holidays • Advancement opportunities • Tuition reimbursement up to $5,000/year after 6 months • Paid virtual training • Shift differentials for nights/weekends