Senior Software Engineer, Support

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $95.6k - $119.5k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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Anthology Inc

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 Venture Round on 2023-01

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com.

📋 Description

• Provide multi-level database troubleshooting and technical support to Client Support staff. • Work closely with Client Support staff as well as act as interface between Client Support and product development/engineering/third party vendors. • Work closely with Product Development and implementation teams to resolve client issues. • Perform fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues along with bug tracking and resolution. • Address software defects and advanced customer issues with timely resolutions. • Work with QA, Development, and Operations teams on understanding issues and steps needed to resolve the issues. • Independently handle severity 1/severity 2 incidents. • Debug complex distributed systems issues. • Improve system reliability (not just react). • Effectively communicate and collaborate with different team members to help inform one another about how to create features without jeopardizing other application or product areas.

🎯 Requirements

• Bachelor’s degree and/or relevant work experience • At least 5 years of experience in software development or equivalent support experience • Hands-on experience with incident management and debugging live systems • Familiarity with Observability (logs, metrics, traces), Root Cause Analysis (RCA) for CI/CD systems • Cloud platforms (Azure, AWS, etc.) • Excellent analytical and problem-solving skills • Excellent interpersonal skills and ability to work in teams • Exceptional listening, written and oral communication skills • Highly skilled in Software Engineering Principles, Database Design, Web application development (preferably in Java/J2EE WebLogic, Struts, Tomcat) • Highly skilled with multiple computer operating systems – UNIX/Linux and Windows • Highly skilled in web technologies (HTML, CSS, JavaScript, HTTP, XML, SOAP, etc) • Understanding of Database structures and database administration principles • Demonstrated ability to work with both technical and non-technical individuals, in gathering information and communicating direction • Strong executor and problem solver in production environments • Fluency in written and spoken English.