Central Customer Service Technician

Job not on LinkedIn

🕒 May 22

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Apotheco Pharmacy

WebsiteLinkedInAll Job Openings

201 - 500 employees

💊 Pharmaceuticals

🏥 Healthcare

🛒 Retail

💰 Private equity on 2023-09

Pharmaceuticals • Healthcare • Retail

Apotheco Pharmacy is a U. S. -based, tech-enabled pharmacy network that has served dermatologists and their patients for over 13 years. With 39+ locations nationwide, Apotheco provides specialty pharmacy services focused on dermatology (and other multi-specialty areas) including branded and generic medication savings, compounded and personalized medications, direct-to-patient prescription delivery, cash-pay and commercial fulfillment, and OTC integration. The company emphasizes practice and prescriber workflow integration through EMR and e-prescribing (eRx) connectivity, prior-authorization support, digital patient engagement and adherence programs, and a national pharmacy network to streamline practice operations and improve patient access and outcomes.

📋 Description

• Communicate with patients and the pharmacy effectively to provide medications • Pull up prescriptions via an online portal • Bill and charge credit cards • Update patient information in the system • Answer a high volume of calls and emails • Process/navigate prescriptions using computer software quickly and efficiently • Perform high call volume of inbound/outbound calls to coordinate patient deliveries • Respond to customer inquiries via email • Complete accurate payment information • Effective communication between team members and Operations Manager • Meet daily target goals set forth by the Operations Manager

🎯 Requirements

• High School Graduate (or equivalent) is required • Previous experience in pharmacy or other related Healthcare fields is helpful but not necessary • Ability to read and comprehend simple instructions, short correspondence, and memos • Ability to write simple correspondence • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization • Strong analytical and critical thinking skills • Ability to comprehend and apply principles of basic math while analyzing data and generating reports • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form • Knowledge of Microsoft products, Google Docs, and Sheets • Excellent written and oral communication skills • Ability to handle confidential information appropriately • Willingness to learn and grow • Ability to multi-task and have strong detail-oriented skills • Ability to work well with various personalities • Time management skills • Should be able to type at least 40 WPM to keep a standard level of efficiency.

🏖️ Benefits

• A laptop would be provided • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions