Operations – Partner Success Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Apricot

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

Apricot is a a non profit sourcing firm working with displaced and underserved talent from MENA.

📋 Description

• This is a remote position. • Act as the primary filter for our founders, managing their calendars. • Handle high-volume customer feedback, coordinating speaking engagements, and maintaining relationships with strategic partners. • Serve as the primary point of contact for customer inquiries, including refunds, feature requests, complaints, and invoice/receipt issues. • Monitor and respond to user feedback submitted through our platform’s feedback button and direct email channels. • Analyze feedback data to create weekly/monthly reports for the tech and product teams. • Manage complex calendars for two co-founders, prioritizing meetings and resolving scheduling conflicts. • Handle general inquiries regarding speaking engagements, event participation, and business partnerships. • Conduct research on new projects, potential collaborations, and market opportunities. • Arrange travel itineraries and handle logistical details for founder trips. • Draft, edit, and organize various business documents, ensuring accuracy and professionalism.

🎯 Requirements

• Native or fluent proficiency in both English and Arabic (written and spoken) is required. • Highly comfortable with modern productivity tools (Proton Mail, Stripe dashboard, Notion/Slack, etc.). • Ability to synthesize large amounts of user feedback into actionable insights and clear reports for engineering teams. • Excellent written communication skills; ability to represent the brand professionally in all customer and partner interactions. • Strong multitasking abilities with meticulous attention to detail. • Previous experience in customer success, operations, or executive assistance preferred. • Experience in the AI/SaaS sector is a bonus.

🏖️ Benefits

• Competitive compensation • Flexible remote work environment