Tax Concierge Specialist – Seasonal

Job not on LinkedIn

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $30 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Tax

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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april april

WebsiteLinkedInAll Job Openings

1 - 10 employees

📱 Media

Media

april april is a contemporary art gallery and exhibition space in Pittsburgh that represents artists, stages exhibitions, issues publications, and participates in art fairs. The venue lists exhibitions, publications, artists and fair participation and is located at 409 South Trenton Avenue, Pittsburgh, Pennsylvania; the listing notes it is currently closed for installation.

📋 Description

• Support Pro customers via chat by answering tax questions • Assist with document gathering and provide status updates on tax returns • Respond warmly, patiently, and professionally to customers, including frustrated or stressed customers • Conduct customer outreach through messaging and outbound calls as filing deadlines approach • Own customer issues through resolution, follow up proactively, and keep customers informed • Recognize issues requiring escalation and route them according to process and policy • Meet or exceed goals for customer satisfaction, service quality, and operational efficiency • Share feedback with leadership and product teams to improve the product, processes, and customer experience • Help clients navigate the filing process using april’s embedded professional tax services

🎯 Requirements

• United States-based position • Strong customer service skills and clear, patient, effective written and verbal communication • Technical aptitude and problem-solving mindset • Ability to navigate multiple systems and adapt quickly to new technology • Experience providing high-touch customer support over chat, messaging, or phone • Familiarity with common tax forms and concepts • Proficiency with digital tools including customer portals, secure document sharing, and online communication platforms • Self-starter mindset and comfort with change and learning by doing • Experience preparing tax returns, especially in high-volume settings (nice to have) • Prior experience in a tax, accounting, or financial services support environment (nice to have) • Must verify identity and eligibility to work in the United States • Reliable high-speed internet connection and private, secure workspace suitable for sensitive client tax information • Access to a mobile/cell phone • Availability to work full-time Monday through Friday, 9am–5pm, for the entire January 11–April 30, 2027 period • Authorization to work in the United States • Must not require employment visa sponsorship now or in the future

🏖️ Benefits

• Full-time seasonal position from January 11, 2027 through April 30, 2027 • Remote work • IT equipment and onboarding materials shipped if hired