Customer Success Associate

🕒 May 29

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Revalize

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

🛒 Retail

💰 Private Equity Round on 2021-11

Software • B2B • Retail

Revalize is a company that provides a comprehensive suite of Configure, Price, Quote (CPQ) and data analytics software solutions primarily for the food equipment and supplies (FES) industry. They offer a range of products under the AutoQuotes (AQ) brand, including AQ CPQ, AQ Design Solutions, AQ Insight Pro, AQ Pay, and AQ Products API. These tools help manufacturers, dealers, sales representatives, and consultants simplify their sales processes, improve collaboration, and increase efficiency. Revalize's solutions focus on data visualization, analytics, and multi-channel payment processing to enhance performance and productivity in managing quotes and sales for FES products.

📋 Description

• Drive an excellent post-sales experience for assigned accounts, focusing on product adoption, customer retention, and growth initiatives. • Manage a high-volume portfolio of accounts, maintaining accurate customer records and forecasts in Salesforce. • Coordinate and process renewal proposals promptly, ensuring price increase targets and retention goals are met. • Monitor account health, proactively identify churn risks, and implement mitigation strategies in collaboration with internal teams. • Respond quickly to customer inquiries and escalations, ensuring timely and effective resolution to maintain customer satisfaction. • Partner closely with Sales, Marketing, Support, and Product teams to deliver a seamless customer experience. • Analyze customer usage data to identify upsell or cross-sell opportunities and collaborate with Sales to drive growth. • Participate in customer nurture campaigns and advocate for Revalize solutions, effectively handling objections and reinforcing product value. • Gather and share customer feedback with internal stakeholders to inform product development and process improvements. • Use AI and automation tools intentionally to improve how work gets done — identifying repeatable use cases, enhancing output quality, and continuing to drive business outcomes as tools evolve.

🎯 Requirements

• Bachelor’s degree (or equivalent professional experience). • 1–2 years of experience in Customer Success, Account Management, or another customer-facing role. • Fluency in German and English, both written and spoken. • Proven experience managing renewal and negotiation conversations. • Strong verbal and written communication skills with professional presence. • Ability to understand customer business needs and clearly connect them to product value. • Demonstrated problem-solving skills and experience developing creative solutions. • Highly organized with the ability to manage multiple priorities in a fast-paced environment. • Proficiency with CRM tools (Salesforce preferred) and Microsoft Office 365 suite.

🏖️ Benefits

• Flexible work arrangements