Customer Success Partner

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🕒 May 26

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JDPA LIMITED

WebsiteLinkedInAll Job Openings

- employees

🚗 Transport

☁️ SaaS

🤝 B2B

Transport • SaaS • B2B

JDPA LIMITED is a provider of data, analytics, and software solutions serving the automotive ecosystem and adjacent financial and insurance sectors. It offers vehicle valuations, market and retail intelligence, quality and customer-experience benchmarks, digital marketing and advisory services to OEMs, dealers, insurers and lenders. JDPA LIMITED combines proprietary customer and VIN data with advanced analytics and SaaS products to help clients improve product design, retail performance, risk management, and finance operations.

📋 Description

• Serve as the primary liaison and advocate for your assigned customer portfolio • Conduct Quarterly or Executive Business Reviews (QBRs/EBRs) with customers to review performance, adoption, ROI, and future opportunities • Help retain existing customers by staying engaged and ensuring accounts renew subscriptions successfully • Monitor customer usage, order volume, and adoption metrics to identify risks and opportunities for growth • Maintain accurate and up-to-date customer records, success plans, and risk indicators within Salesforce • Collaborate globally when managing multi-region customers to ensure a unified experience and consistent delivery.

🎯 Requirements

• Proven experience in Customer Success, Account Management, or Customer Partnership roles, ideally within a B2B environment • Strong commercial acumen, with the ability to understand customer needs, forecast renewals, and identify growth levers • Excellent relationship-building, communication, and stakeholder management skills • Analytical mindset, able to interpret data such as usage, adoption, NPS, and health scores • Ability to solve problems, navigate ambiguity, and influence cross-functional teams • Experience working with subscription-based data products and services is desirable • Experience managing global or enterprise-level accounts. • Proven ability to develop account strategies, renewal roadmaps, and customer expansion frameworks.

🏖️ Benefits

• Health insurance • Professional development opportunities • Paid time off • Flexible working arrangements