Customer Success Manager – Full-time or Part-time

🕒 May 28

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onpreo

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🏠 Real Estate

☁️ SaaS

Real Estate • SaaS • Marketing

onpreo is a company that offers innovative software solutions for the real estate industry. It provides tools such as the intelligent Immobilienpreisfinder for real estate pricing, and the One-Click-Deal™ for digital contract management. onpreo helps real estate agents improve their acquisition processes and maximize their sales efficiency with features like automated pipelines and comprehensive marketing services.

📋 Description

• As the point of contact for product and technical questions at onpreo, you ensure our customers and users love our product and company. • You develop solutions to sustainably train customers in the effective use of our product. • You continuously increase customer value by initiating upsells and cross-sells for our SaaS solutions. • Together with the product team, you optimize and automate our Customer Success processes (e.g., via Intercom, JIRA, Userpilot). • You coordinate flawless onboarding and comprehensive coaching for new clients. • You communicate and coordinate customer requests to our product team, making a decisive contribution to the continuous improvement of our software. • Together with the team, you further develop the infrastructure for our Customer Success department (expanding ticketing systems, knowledge base, FAQs, etc.). • You qualify existing customers for upselling potential and present new products and features to them. • You act as a "partner" and technical advisor to our customers regarding the use of our software. • You communicate with customers via phone or ticketing system to quickly resolve questions and technical issues.

🎯 Requirements

• You think entrepreneurially and give it your all at work because you want to make an impact and see results quickly. • You are software-savvy and ideally have initial experience with software tools such as Userpilot or Intercom. • You identify where processes can be made more efficient and have no problem addressing them. • Customer contact is not new to you and you enjoy communicating with clients. • You are open, empathetic, communicative, and love customer interaction. • You work in a structured way and are highly reliable. • You have a solution-oriented mindset and show initiative. • You are fluent in German.

🏖️ Benefits

• Young company with lots of potential and a high degree of trust — ideal if you want to grow professionally and personally, develop your skills, and leave your mark on the success of a fast-scaling company. • Be part of the digital transformation of the real estate industry, one of the world's largest sectors. • An international, helpful, and motivated team that looks forward to working with you and regular team events. • An inspiring company culture based on shared values such as drive, positivity, progress, and "Deliver Wow". • With "onpreo Flex" you decide where you work most effectively. • Our remote work policy includes the possibility to work from home or from anywhere within the United Kingdom or the European Economic Area. • Two Impact Days you can use to make a difference for the environment and society. One day is for an individual project and one for a company-wide initiative! #SocialResponsibility.