Senior Customer Success Manager

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🕒 May 28

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Bundesvereinigung Mittelständischer Bauunternehmen e. V. (BVMB)

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1964

🤝 Non-profit

🏢 Enterprise

Construction • Non-profit • Enterprise

Bundesvereinigung Mittelständischer Bauunternehmen e. V. (BVMB) is a professional association representing medium-sized construction companies in Germany. It focuses on advocating for the interests of its members, addressing issues within the construction industry, and facilitating communication and collaboration between construction professionals. The organization provides a range of services including seminars, legal consultancy, and information on industry regulations, sustainability, and labor law to support its members in navigating the complexities of the construction sector.

📋 Description

• Own a portfolio of enterprise and corporate accounts (typically 1,000+ employees) from onboarding through adoption, renewal, and expansion. • Build relationships that go beyond the scheduled QBR. • Lead Proof of Value (POV) phases for enterprise prospects in close collaboration with AEs. • Turn complex, often vague customer goals into success plans with real milestones, adoption targets, and expansion signals. • Manage your portfolio actively. • Work closely with AEs on renewal and expansion, and bring specific product feedback into roadmap conversations.

🎯 Requirements

• 4 to 6 years in Customer Success, Account Management, or SaaS Consulting, owning complex B2B accounts, not just supporting them. • You've worked with customers who aren't naturally tech-savvy and still driven adoption and real outcomes. • You've been close to a commercial motion before, through POV involvement, expansion ownership, or renewal conversations. • When something isn't working for a customer, you figure out why and do something about it. • You've worked in a growth-stage SaaS company before (Series A to C) and know what that means in practice. • You speak German & English fluently.

🏖️ Benefits

• Opportunity to shape strategy, playbooks, and CS culture in a scale-up environment • Performance-driven, but no burnout culture – we believe in smart focus, not busywork • Competitive compensation, including NRR-based bonus & POC conversion incentives