Senior Director, Customer Success

🕒 May 26

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Syndigo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🏢 Enterprise

🛍️ eCommerce

SaaS • Enterprise • eCommerce

Syndigo is a leading cloud-native company specialized in content and data lifecycle management solutions. The company focuses on providing a comprehensive platform for Master Data Management (MDM), Product Information Management (PIM), and Digital Asset Management (DAM) to help organizations manage data efficiently and optimize their product content. Syndigo serves a wide range of industries including retail, automotive, healthcare, and more, supporting enterprises to enhance customer engagement and streamline operations. With more than 14,000 clients globally, Syndigo aims to deliver exceptional experiences by integrating analytics throughout the product lifecycle, ensuring the highest quality of data governance, content delivery, and feedback optimization.

📋 Description

• Own and drive GRR and NRR across the Brands customer base. • Establish clear renewal readiness and risk management frameworks. • Proactively identify churn and downsell risks and lead mitigation plans. • Partner with Account Executives to drive and support renewals and expansion using customer health, adoption, and outcome insights. • Build and scale the customer advocacy programme, including references, case studies, executive sponsorship, and event participation. • Develop and maintain senior-level relationships with key customer stakeholders. • Act as an executive sponsor for strategic accounts where appropriate. • Ensure strong post-go-live adoption, engagement, and value realisation across accounts. • Lead, coach, and develop Customer Success Managers. • Define clear goals, responsibilities, and KPIs aligned to retention, growth, and advocacy.

🎯 Requirements

• Bachelor’s degree in Business, Engineering, Computer Science, Management, or equivalent experience. • 10+ years in Customer Success leadership roles, preferably within B2B SaaS. • Proven track record of driving retention, expansion, and customer advocacy. • Experience of leading and scaling Customer Success teams. • Strong commercial acumen with hands-on experience supporting renewals and upsell motions. • Data-driven mindset with the ability to interpret customer health, usage, and financial metrics. • Strong people-leadership and stakeholder-management skills. • Executive-level written and oral communication skills. • Comfortable operating in a fast-paced, outcome-driven environment. • Willingness to travel approximately 15–25%.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development