Customer Success Manager – Mid-Market

Job not on LinkedIn

🕒 May 26

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Bundesvereinigung Mittelständischer Bauunternehmen e. V. (BVMB)

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1964

🤝 Non-profit

🏢 Enterprise

Construction • Non-profit • Enterprise

Bundesvereinigung Mittelständischer Bauunternehmen e. V. (BVMB) is a professional association representing medium-sized construction companies in Germany. It focuses on advocating for the interests of its members, addressing issues within the construction industry, and facilitating communication and collaboration between construction professionals. The organization provides a range of services including seminars, legal consultancy, and information on industry regulations, sustainability, and labor law to support its members in navigating the complexities of the construction sector.

📋 Description

• Take true ownership of customer outcomes and drive the next steps • Challenge customers constructively and guide decision-making • Actively identify and pursue expansion opportunities by uncovering new use cases • Orchestrate the full customer lifecycle from onboarding to renewals • Build champion networks and multithread across departments • Translate insights into impact by connecting customer goals with success criteria • Develop reference customers and case studies through strong relationships

🎯 Requirements

• Solid experience in Customer Success or related GTM roles, ideally in B2B SaaS • Experience working with German Mittelstand companies and comfortable supporting our expansion across the EU and US, serving organizations between 150 and 5,000 employees • Take ownership of outcomes, not just tasks, and proactively drive accounts forward • Confident leading customer conversations, including difficult discussions and negotiations • Identify expansion opportunities and translate them into structured business cases • Strong analytical skills with the ability to connect usage data, customer goals, and commercial potential • Understand complex stakeholder landscapes and know how to build champions • Able to prioritize effectively within a larger portfolio of approximately 70 to 130 accounts • Communicate clearly, confidently, and concisely in German and English at a professional level

🏖️ Benefits

• Maximum transparency • Open, respectful communication • Support for every step of your personal and professional development