Customer Success Manager – AI Platform / Consulting Clients

🕒 May 23

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avenit AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

B2B • Artificial Intelligence • SaaS

avenit AG is a German, owner-managed full-service digital agency founded in 1995 that serves mid-sized (Mittelstand) and enterprise clients from its Offenburg office. The company provides user-centered digital strategy, UX/UI design, web and software/app development, digital marketing, rich media, hosting, consulting and training, and also develops AI-powered tools (e. g. , ChatVusyon and Vusyon Enterprise) to automate processes and optimize business workflows. With around 60 employees, avenit focuses on combining creativity, technology and AI to deliver end-to-end digital solutions for businesses.

📋 Description

• You lead structured onboarding processes with customers • You analyze business models, frameworks, and existing content (e.g., courses, PDFs, processes) • You translate this knowledge into well-designed AI platform architectures • You define structures for sales, marketing & delivery together with the customer • You help implement platforms operationally — up to handover to the customer • You design role prompts, system prompts, and use-case prompts • You develop reusable prompt standards and release them • You review and manage the quality of prompt outputs • You conduct trainings, enablement calls, and demos • You advise on the optimal everyday use of the platform • You identify usage barriers early and proactively counteract them • You support existing customers with regular strategy & status meetings • You detect churn risks early based on usage and engagement • You actively accompany new releases, add-ons, and extensions • You provide structured customer feedback to product development • You support sales & marketing on complex use cases and flagship projects (e.g., case studies, showcases, testimonials) • You maintain and improve Customer Success processes in the CRM • You work on playbooks, automations, and lifecycle workflows • You handle more complex support or architecture questions • You act as an escalation point for technical Customer Success topics.

🎯 Requirements

• Experience in Customer Success or working with SaaS/platform customers • Structured, proactive, and strong communication skills • Technical understanding, particularly around AI, automation, and platform architectures • Ideally, initial experience with Prompt Engineering, RAG, or AI tools • Experience with CRM systems (e.g., HubSpot) and digital CS processes • Enjoy customer contact, strategic thinking, and operational execution.

🏖️ Benefits

• Remote-first: If you want, you can work 100% remotely — must be based in Germany • Team spirit & ownership: Direct access to management, responsibility from day one • Structure & scaling: You will actively contribute to scaling our Customer Success function • Work on AI: Contribute to the most relevant technology topic of the decade