Implementation, Customer Success Manager

🕒 May 23

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Synmatch AI

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

At Synmatch AI, we believe the future of hiring is global, fast, and fair. Talent exists everywhere, but opportunity does not. Our mission is to close that gap by making global hiring simple, precise, and accessible for every company.

📋 Description

• Take ownership of new customers after contract signature via the CRM and conduct a structured project kickoff (scope, expectations, next steps) • Analyze and document customer processes (accounting, contract management, inbound mail, etc.) and configure/implement them within the ECM/DMS platform • Coordinate project timelines and stakeholders (internal teams, external partners, integration providers) • Deliver remote Basic and Advanced training sessions using a structured training environment • Manage approximately 10 customers per person, conducting proactive health checks, hosting workshops on automation/AI features, and providing occasional up-/cross-sell recommendations • Invoice your delivered services and track monthly revenue

🎯 Requirements

• Proven, hands-on experience with ECM/DMS solutions (typical workflows, requirements, and challenges) • Hands-on, execution-focused mindset; comfortable with iterative learning and improvement • Strong empathy and customer focus; able to engage with executives, IT leads, and administrative teams • Ability to take independent ownership of projects and be accountable for outcomes • Commercial mindset and comfort taking responsibility for service revenue • Strong German communication skills (min. C1) • Desirable (but not required): experience facilitating trainings and workshops • Familiarity with collaboration and project tools such as Miro, Google Docs, and CRM/project management systems • Knowledge of DATEV or Lexware integrations/interfaces • Experience with KPIs such as billable hours, churn, CSAT, etc.

🏖️ Benefits

• 100% remote role (optional office access in Oldenburg) • Flexible working hours • Pension plan • Modern hardware provided • Dedicated Monday for learning and team alignment; the rest of the week focused on customer delivery • Collaborative team and a product that solves real problems with a strong AI focus