Senior Agent Architect – Partner Success

🕒 May 22

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Parloa

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 Series B on 2024-04

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.

📋 Description

• Act as a trusted advisor to partners and clients, guiding them through the design and implementation of AI Agent solutions • Co-design AI Agent architectures with partners, ensuring scalable, high-quality implementations aligned with best practices • Educate and enable partners on what’s possible with Parloa’s platform, including capabilities, limitations, and trade-offs • Challenge and refine use cases, pushing back on low-impact or non-viable approaches and helping prioritize effectively • Bridge business and technical stakeholders, translating requirements into structured conversational and system designs • Support early-phase implementations hands-on when needed, while transitioning ownership to partners over time • Guide integration design, helping partners connect Parloa’s platform to enterprise systems (e.g., CRM, contact center platforms) via APIs and integration layers • Design and validate conversational experiences, ensuring high-quality AI behavior, performance, and user experience • Collaborate with internal teams (Product, Agent Integration Engineering, Sales, Delivery) to remove blockers and shape solutions • Define and document best practices, contributing to scalable partner enablement and repeatable delivery models

🎯 Requirements

• 3+ years of experience in customer-facing technical roles (e.g., Solutions Engineer, Architect, Consultant, or similar) in enterprise environments • Strong foundation in AI Agent development, including conversational design, prompt engineering, and LLM-based systems • Ability to design and, if needed, implement AI solutions, with a clear preference for guiding and enabling others • Proven ability to lead technical discussions with clients, including strong communication skills with the ability to translate technical concepts into business value • Experience working with APIs, integrations, and enterprise system architectures • Solid understanding of REST APIs, JSON/XML, API authentication (OAuth, JWT, API keys), Data mapping and system integration patterns • Familiarity with advanced prompting techniques (e.g., few-shot, chain-of-thought) • Strong analytical and problem-solving skills, with the ability to structure complex use cases into scalable solutions • High ownership mindset with the ability to operate in ambiguous, partner-driven environments.

🏖️ Benefits

• Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. • Collaboration with internal teams (Product, Agent Integration Engineering, Sales, Delivery) to remove blockers and shape solutions. • Contributing to scalable partner enablement and repeatable delivery models.