Director – Global Customer Training

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Revalize

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

🛒 Retail

💰 Private Equity Round on 2021-11

Software • B2B • Retail

Revalize is a company that provides a comprehensive suite of Configure, Price, Quote (CPQ) and data analytics software solutions primarily for the food equipment and supplies (FES) industry. They offer a range of products under the AutoQuotes (AQ) brand, including AQ CPQ, AQ Design Solutions, AQ Insight Pro, AQ Pay, and AQ Products API. These tools help manufacturers, dealers, sales representatives, and consultants simplify their sales processes, improve collaboration, and increase efficiency. Revalize's solutions focus on data visualization, analytics, and multi-channel payment processing to enhance performance and productivity in managing quotes and sales for FES products.

📋 Description

• Own the customer training P&L, including revenue forecasting, pricing strategy, and margin accountability for training products and services • Develop and maintain the training catalog, including course packaging, pricing tiers, and bundled offerings aligned with product sales cycles • Track and report on key performance indicators including revenue, enrollment, utilization, and learner satisfaction • Lead instructional design strategy for multiple product lines, producing both instructor-led (ILT/vILT) and asynchronous self-paced content • Translate complex product documentation and SME knowledge into learner-centered content that emphasizes application and outcomes over feature walkthrough • Maintain content currency across a multi-product portfolio in coordination with Product and Customer Success stakeholders • Directly manage a team of six instructors across two continents, providing coaching, workload oversight, scheduling, and professional development • Oversee the learning management system (Docebo) and associated integrations, including enrollment automation, reporting, and data flow across Salesforce, Workato, and NetSuite • Drive operational efficiency through workflow automation, process documentation, and cross-system data integrity • Serve as a training advisor to Sales, Customer Support, and Marketing, providing enablement support, course recommendations, and curriculum input • Collaborate with Product teams to align training roadmap with release cycles and customer adoption priorities

🎯 Requirements

• 10+ years in customer education, training, or instructional design, with at least 5 years in a leadership role. • Demonstrated experience managing a training function with revenue responsibility • Strong instructional design skills across modalities (ILT, vILT, SCORM-based eLearning, microlearning) • Proficiency Familiarity with LMS platforms (Docebo or equivalent) and CRM/ERP-adjacent systems • Experience managing globally distributed teams across time zones and cultures • Excellent facilitation skills with the ability to teach complex software workflows to non-technical audiences • Comfort with data: reporting, pipeline analysis, and operational metrics • B2B SaaS or enterprise software industry background strongly preferred.

🏖️ Benefits

• PTO • Sick and Parental Leave • Medical, Dental, and Vision Insurance • 401(k) Plan • Health Savings Account • Life Insurance • Employee Assistance Program