Director, Customer Growth

🔥 5 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $150k - $170k / year

⏰ Full Time

🔴 Lead

📈 Growth Marketing

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Archive

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🛍️ eCommerce

🏪 Marketplace

💰 $30M Series B - Archive on 2025-02

SaaS • eCommerce • Marketplace

Archive is a company that partners with consumer brands to build and scale branded resale (recommerce) businesses. It offers a cloud platform and suite of products — including branded recommerce storefronts, peer-to-peer marketplace support, resale point-of-sale, trade-in and take-back tooling, warranty & repair, resale logistics and a resale WMS — all driven by “Archive Intelligence,” an AI layer providing a unified product catalog, dynamic pricing engine, analytics, and automation to optimize operations and margins. Archive positions itself as an operating system for brand-owned resale, helping brands acquire new customers, increase lifetime value, and run profitable secondhand channels.

📋 Description

• You'll own the GMV outcome for a portfolio of Archive's largest brand partners • Build and maintain relationships with senior brand stakeholders (Director through VP+) • Read political dynamics, anticipate org shifts, and position Archive strategically inside each brand • Identify and cultivate expansion champions across teams within the org • Navigate difficult conversations; missed targets, scope disputes, and escalations • Own renewal strategy, timing, and negotiation across your portfolio • Lead expansion conversations across program types, supply sources, and solutions (e.g., peer-to-peer, new categories) • Build the strategic growth thesis for each brand and sell it to brand leadership • Develop business cases for strategic bets and pitch upsells • Partner with Sales and Commercial leadership on contract motions and pricing • Identify the 2–3 big bets per account per quarter and make the case for what to deprioritize • Pull in Implementation, Product, Ops, CX, and Marketing when an account needs them • Own Customer Growth methodology: operating rhythms, brand planning frameworks, escalation models, and renewal playbooks.

🎯 Requirements

• 6+ years owning revenue outcomes in enterprise account management, customer success, or commercial roles, ideally with $XM+ portfolios • Proven track record landing and expanding VP+ relationships at enterprise or mid-market brands • Experience owning commercial negotiations; renewals, expansions, contract motions • Strong commercial acumen: ability to build business cases, develop growth theses, and drive pricing conversations • Comfort making judgment calls and setting priorities without a playbook • Experience working cross-functionally to drive outcomes across product, ops, and go-to-market teams • Exceptional communicator, able to adapt the narrative for executive audiences.

🏖️ Benefits

• employee and dependent healthcare • 401(k) enrollment