ITSM Platform Developer – Halo

🔥 16 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $60 - $65 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏗️ Platform Engineer

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Arctiq

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Arctiq is a company that specializes in providing transformative infrastructure, security, and platform engineering solutions. They focus on enterprise security, modern infrastructure, and platform engineering, helping businesses architect practical and efficient solutions using world-class technologies. Arctiq offers managed security services, cloud security, and modern infrastructure solutions such as wireless networking and hybrid cloud infrastructure. They work with various sectors including healthcare, education, government, and more to enhance connectivity and bolster security using innovative technologies. Their services cover comprehensive infrastructure and security needs, from video surveillance in schools to smart city initiatives and cloud-native solutions for industries like oil & gas.

📋 Description

• Design, configure, develop, and support workflows, business rules, forms, scripts, and automation within Halo ITSM. • Develop and enhance Incident, Request, Problem, Change, Knowledge, Asset, and Service Catalog processes. • Configure service request workflows, approval processes, and fulfillment automation. • Create and maintain dashboards, KPIs, reports, and operational metrics. • Enhance the self-service portal and improve the overall end-user experience. • Design, develop, and maintain integrations between Halo ITSM and enterprise technologies including Microsoft Entra ID, Active Directory, Microsoft 365, Intune, CyberArk, Zoom Contact Center, Snowflake, HR systems, and ERP platforms. • Troubleshoot and resolve integration issues, automation failures, synchronization problems, and platform performance concerns. • Assist with the ongoing administration and enhancement of the CMDB and asset management environment. • Work closely with Service Desk, Infrastructure & Operations, Security, Enterprise Applications, and business teams to identify opportunities for automation and process improvements.

🎯 Requirements

• Bachelor's degree in Information Systems, Computer Science, or a related discipline, or an equivalent combination of education and professional experience. • Five or more years of experience developing or administering ITSM platforms. • Three or more years of experience with workflow automation and enterprise systems integration. • Strong knowledge of Incident, Request, Change, Problem, Knowledge, Asset, and Configuration Management processes. • Experience working with REST APIs, web services, JSON, XML, webhooks, and authentication methods such as OAuth. • Experience with PowerShell or other scripting languages used for automation. • Excellent analytical, troubleshooting, requirements gathering, and stakeholder communication skills.