Jira Service Management Consultant

🔥 0 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arctiq

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Arctiq is a company that specializes in providing transformative infrastructure, security, and platform engineering solutions. They focus on enterprise security, modern infrastructure, and platform engineering, helping businesses architect practical and efficient solutions using world-class technologies. Arctiq offers managed security services, cloud security, and modern infrastructure solutions such as wireless networking and hybrid cloud infrastructure. They work with various sectors including healthcare, education, government, and more to enhance connectivity and bolster security using innovative technologies. Their services cover comprehensive infrastructure and security needs, from video surveillance in schools to smart city initiatives and cloud-native solutions for industries like oil & gas.

📋 Description

• Lead the end-to-end migration from Zendesk to Jira Service Management • Assess and document current Zendesk workflows, automations, forms, SLAs, and reporting • Configure and customize Jira Service Management to meet business requirements • Plan and execute data migration, including tickets, knowledge base content, users, and historical records • Design and implement request types, queues, workflows, automations, and reporting dashboards • Partner with stakeholders to gather requirements and recommend best practices • Provide post-migration support, troubleshooting, and optimization

🎯 Requirements

• Proven experience leading Zendesk-to-Jira Service Management migrations • Strong hands-on expertise with Jira Service Management and Atlassian administration • Experience with workflow design, automation, integrations, and data migration • Ability to work independently and manage multiple stakeholders • Excellent communication and documentation skills • Strong experience with ITSM and ITIL process design and implementation • Hands-on experience integrating third-party ticketing systems • Must be legally authorized to work in the country where they reside • Arctiq does not sponsor work visas

🏖️ Benefits

• Equal opportunity employer • Inclusive work environment • Accommodations or adjustments throughout the interview process and beyond