Scaled Customer Success Manager

🕒 May 29

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Ardoq

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201 - 500 employees

Ardoq is a dynamic, data-driven tool for Enterprise Architecture and a key tool for your digital transformation journey. Our software helps organizations and businesses plan, execute and predict the impact of change across their people, projects, strategies, processes, applications, infrastructure, and capabilities.

📋 Description

• Own retention and health across a portfolio of up to ~100 accounts through digital engagement • Partner with Manager and VP of Customer Success to shape Ardoq's scaled engagement motion • Use data-driven insights and account health signals for proactive outreach • Collaborate with CS Operations, Marketing, and Product to create seamless tech-touch journey • Deploy scalable resources such as webinars, guides, and video content for customer value • Share best practices and business objective advisories through one-to-many communication channels

🎯 Requirements

• B2B customer-facing experience, ideally within a high-growth SaaS environment • Experience in a Scaled, Digital, or Tech-Touch CS capacity • Experience building or optimizing a scaled customer success motion in a CS platform is a plus • Comfortability with ambiguity • Data fluency — usage of account health signals, engagement metrics, and product usage data • Proficiency in Salesforce or similar CRM systems • Ability to translate complex technical concepts into clear guidance

🏖️ Benefits

• Employee Stock Options — share in Ardoq's success as we grow together • 25 days annual leave offered globally • Enhanced parental leave available globally to support you and your family • Retirement and insurance benefits, including travel, health, disability, and life insurance • Annual learning budget to support your growth and development • Flexible work policy: This role is US-based and remote-eligible, with the option to work from our New York City office if you're local.